"We realised that we were going to be asking them to do more than they really needed to be doing. And we wanted it to be seamless, completely remote and much easier for them - which is where Goodlord came in."
A new, smooth process
As well as the tenants, once everyone was back in the office, staff appreciated the new smooth process as well. "With everyone coming back after lockdown, we wanted to kick things off again with a new seamless process - which has had good feedback from staff," says Andy. "I have more visibility over the process."
We wanted the process to be seamless, completely remote and much easier for everyone - which is where Goodlord came in.
Remote features for a global customer
The remote capabilities supported by Goodlord's software can also benefit the agency's customers, who can complete their side of the process from anywhere. The agency works with many landlords and tenants from all over the world - with no Brexit impact felt at this stage.
"We've had a steady stream of tenants from all over the world arriving here, looking to rent. And some investors never even see the property in the city. We'll do the hard work for them, and simply discuss over the phone, while they can be on the other side of the world."
Now the agency's started to adopt technology such as Goodlord's, it's not looking back. "We probably need to look more at these proptech solutions. We've not finished on that score just yet!"
James Laurence adds value with:
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Rent Protection & Legal Expenses Insurance
James Laurence protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.Discover
Utility switching and void management
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Tenants contents & liability insurance
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