Case study

How Manlets "freed up" time to "bring in more referrals from landlords"

Improving customer service and offering an easily accessible pre-tenancy process to their international tenants are just two reasons that Manlets, a letting agency in the Manchester area, joined Goodlord in 2017.

Operating across
Staff members

1-10

2

day tenancy completion

Minimum tenancy completion time in days with Goodlord

56

Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
“At Manlets, customer service is one of the most important things we strive for. That's how we get business. We're not a major agent - we know where our place is in the market. But we try to stand out by giving that extra bit of service where possible - and Goodlord provides that service,” says Mike Sammon, Director.

Manlets, offering residential letting and management services throughout the Manchester area, joined Goodlord in 2017 to leave Manlets more time to focus on its customers. 

The relationship we have with Goodlord is not only professional, but also very friendly.

Mike Sammon

Manlets

A way to free up time

“We were chasing paperwork all the time and we had no real idea of what the tenant's history and background were like," says Sammon. "By using the Goodlord system, it's freed up so much more time to be able to concentrate on other aspects of the business, to bring in more tenants and referrals from landlords.

Goodlord customer story- Manlets Residential

Easier for tenants

Goodlord also gives the agency flexibility when it comes to remote access - an important factor for their particular customer base. “At Manlets, about 25% of our clients are overseas students so the big advantage to ourselves is that no matter where they are throughout the world, as long as they can access the internet they can complete the Goodlord application, which makes things so much easier for them and definitely for us.”

Manlets adds value with:

Tenant referencing

Manlets uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.

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Tenant services

Manlets helps get its tenants move-in ready while creating a new revenue stream for its business.

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Rent Protection & Legal Expenses Insurance

Manlets protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.

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Utility switching and void management

Manlets offers its tenants 100% clean electricity and an automated water and council switch - with no unexpected bills for its landlords.

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Tenants contents & liability insurance

Manlets offers its tenants a complete package and reduces deposit disputes for its landlords.

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