How Martin & Co Blackpool made everything "a lot more efficient" [+ video]

A straightforward experience

The Martin & Co team enjoy using the system as well, to help them with their daily tasks. "Our portfolio managers all use Goodlord and find it straightforward," says Hamza. "The system's really simple and self-explanatory. It's easy for any new staff to get set up and all our staff can be incredibly productive letting properties and finding landlords with the platform."

Hamza also highlights how tenants can use technology to help speed through the referencing process. "Referencing with Goodlord has been great, especially with open banking and facial recognition to speed it up. The software's really intelligent and helps us make the final decision with an accurate gauge of each tenants' earnings and other information."

Another useful service for its tenants, as well as a time saver and money earner: Goodlord Switch. "Utility switching is very important," says Hamza. "Landlords should prioritise this, otherwise they're likely to get incorrect bills - and the void period cover is great, saving them hassle and extra costs. The service has been a nice little bonus for us and an income earner too, with the commission we get."

Compliance and protection

It's not all about the tenants - the agency's landlords also benefit with Goodlord Rent Protection & Legal Expenses Service. "We are a big promoter of Rent Protection Insurance and Goodlord's product is great. I've always wanted all of my landlords to take out that protection so we've got Goodlord and DAS's service to help protect us when evicting a tenant, so our landlords have much less to worry about."

When serving an eviction notice on a tenant, all the tenancy paperwork needs to be fully in order and that's another point where Goodlord can help, with the full audit trail of relevant documents. "As a business owner, I have peace of mind that everything is compliant. We never have the issue where we can't evict a tenant for a landlord because there was a mistake in the moving paperwork, for example."