Agency case studies

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Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

How Martin & Co Chelmsford found a "no brainer" Rent Protection product

Martin & Co

Martin & Co Chelmsford is a franchisee of the Martin & Co group who joined Goodlord back in January 2020, to take advantage of its streamlined processes and its Rent Protection & Legal Expenses Insurance policy.

“Goodlord’s streamlined our process and also the tenant’s process,” says John Frost, Martin & Co Chelmsford. “Everything’s on one platform, so they can do their utilities, they can pay the holding deposit, go through referencing - everything is in one place and the interface itself is really easy to use.”

As well as helping ensure the best possible experience for their tenants, Martin & Co uses another of Goodlord’s products to ensure their landlords have extra protection - a vital consideration at the best of times, not least during the pandemic.

“The Rent Protection and Legal Expenses Insurance was a massive thing for us,” says John. “The product offered is a no brainer. The insurance that we can now give to the landlords is ten times better than what we were previously offering.”

This emphasis on improving the customer experience feeds into everything that Martin & Co Chelmsford does. “Look after the customers and everything else follows," says John. "The clients are the heart of our business and they are everything going forward.”

The benefits of Goodlord have been communicated through the franchises, within the close-knit community. “The franchisees have all got a Facebook group so people put ideas into them," says John. "We actually put a video about Goodlord in there because everyone was calling us to talk about it.”

89

average number of legally compliant documents automated through Goodlord each month

38

average deal time in days with Goodlord

8

minimum deal time in days with Goodlord

2

average hours saved per let with Goodlord

Choosing Goodlord's the best decision within the business we’ve made for some time. It’s benefited everyone.

John Frost
Martin & Co Chelmsford

Tim Leffler

Martin & Co Chelmsford adds value with:

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