Sheffield-based Omnia Property Group works across all areas of the property market, with student accommodation, serviced offices, commercial property, residential lettings and facilities management all strings to its bow. They turned to Goodlord in 2019 to get more support on the fast-pace of legislation changes.
“We’ve always tried to get someone involved who can give us guidance. Goodlord has been brilliant,” says Becky Hague, Head of Lettings. “One of the reasons we went with Goodlord is that we were finding it challenging to make sure everything was done.”
Omnia’s focus on customer service was another reason behind choosing Goodlord’s platform. “We’re really big on customer service and keeping landlords updated. Goodlord’s helped massively with streamlining the process,” says Hague.
“If someone’s out of the office, the tenancy application doesn’t stand still. I’m Goodlord’s biggest advocate. We have confidence in the system that’s in place, and that all the information’s been provided. I’d highly recommend it.”