Case study

How Omnia Property Group takes "confidence in the system" to stay compliant

Sheffield-based Omnia Property Group works across all areas of the property market, and joined Goodlord to make sure it could stay compliant in the face of changing legislation.

Operating across
Staff members



Hours saved per let

Average time saved using Goodlord


day tenancy completion

Minimum tenancy completion time in days with Goodlord


Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
Sheffield-based Omnia Property Group works across all areas of the property market, with student accommodation, serviced offices, commercial property, residential lettings and facilities management all strings to its bow. They turned to Goodlord in 2019 to get more support on the fast-pace of legislation changes.

“We’ve always tried to get someone involved who can give us guidance. Goodlord has been brilliant,” says Becky Hague, Head of Lettings. “One of the reasons we went with Goodlord is that we were finding it challenging to make sure everything was done.”

We’re big on customer service and keeping landlords updated. Goodlord helps to streamline the process.

Becky Hague

Omnia Property Group

Streamlined customer service

Omnia’s focus on customer service was another reason behind choosing Goodlord’s platform. “We’re really big on customer service and keeping landlords updated. Goodlord’s helped massively with streamlining the process,” says Hague.

“If someone’s out of the office, the tenancy application doesn’t stand still. I’m Goodlord’s biggest advocate. We have confidence in the system that’s in place, and that all the information’s been provided. I’d highly recommend it.”

Omnia Property Group adds value with:

Tenant referencing

Omnia Property Group uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.


Tenant services

Omnia Property Group helps get its tenants move-in ready while creating a new revenue stream for its business.


Rent Protection & Legal Expenses Insurance

Omnia Property Group protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.


Utility switching

Omnia Property Group offers its tenants 100% clean electricity and an automated water and council switch.


Tenants contents & liability insurance

Omnia Property Group offers its tenants a complete package and reduces deposit disputes for its landlords.


Want to see how Goodlord could help your agency? Book a demo now

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

Want to get in touch with us? Please use this form, or send us an email at