Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

Case Study: Redmayne Arnold & Harris


Cambridge-based estate agents, Redmayne Arnold & Harris, use Goodlord to simplify the pre-tenancy process, creating a better experience with remote-access for their tenants.

“Before we had Goodlord, we'd take an application over the phone, write it on a piece of paper that would be filed somewhere, transfer that information onto our system to drive the referencing - Goodlord takes all that away from us,” says Chris Toynbee, Director of the Lettings and Investment Department at Redmayne Arnold & Harris.

Since joining Goodlord in 2018, Redmayne Arnold & Harris has found that the platform touches on many different aspects of the business. “From a business perspective, we can take on much more work so it saves us a huge amount of money and makes us far more efficient,” says Toynbee.

“Our landlords and tenants get a much better experience from having a system like Goodlord to manage the process for us. There's no human error, it gets done automatically. There’s an audit trail and the whole process is much smoother as a result. So it takes a lot of the hassle away.”

During the Covid-19 pandemic, the value of an online platform such as Goodlord has been emphasised even more for Redmayne Arnold & Harris. “Goodlord has been fantastic because you just log in anywhere and it's all there. We're really pleased with the way Goodlord has worked for us - without it, we would have definitely struggled over the past few months.”


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Goodlord has been fantastic because you just log in anywhere and it's all there.

Chris Toynbee
Redmayne Arnold & Harris

Tim Leffler

Redmayne Arnold & Harris adds value with:

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