Case study

How Redmayne Arnold & Harris gained more time to "take on much more work"

Cambridge-based estate agents, Redmayne Arnold & Harris, use Goodlord to simplify the pre-tenancy process, creating a better experience with remote-access for their tenants.

Operating across


Staff members



Hours saved per week

Average time saved using Goodlord


day tenancy completion

Minimum tenancy completion time in days with Goodlord


Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
“Before we had Goodlord, we'd take an application over the phone, write it on a piece of paper that would be filed somewhere, transfer that information onto our system to drive the referencing - Goodlord takes all that away from us,” says Chris Toynbee, Director of the Lettings and Investment Department at Redmayne Arnold & Harris.

Since joining Goodlord in 2018, Redmayne Arnold & Harris has found that the platform touches on many different aspects of the business. “From a business perspective, we can take on much more work so it saves us a huge amount of money and makes us far more efficient,” says Toynbee.

Goodlord has been fantastic because you just log in anywhere and it's all there.

Chris Toynbee

Redmayne Arnold & Harris

"A much better experience"

“Our landlords and tenants get a much better experience from having a system like Goodlord to manage the process for us. There's no human error, it gets done automatically. There’s an audit trail and the whole process is much smoother as a result. So it takes a lot of the hassle away.”


Log in from anywhere

During the Covid-19 pandemic, the value of an online platform such as Goodlord has been emphasised even more for Redmayne Arnold & Harris. “Goodlord has been fantastic because you just log in anywhere and it's all there. We're really pleased with the way Goodlord has worked for us - without it, we would have definitely struggled over the past few months.”

Redmayne Arnold & Harris adds value with:

Tenant referencing

Redmayne Arnold & Harris uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.


Tenant services

Redmayne Arnold & Harris helps get its tenants move-in ready while creating a new revenue stream for its business.


Rent Protection & Legal Expenses Insurance

Redmayne Arnold & Harris protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.


Utility switching

Redmayne Arnold & Harris offers its tenants 100% clean electricity and an automated water and council switch.


Tenants contents & liability insurance

Redmayne Arnold & Harris offers its tenants a complete package and reduces deposit disputes for its landlords.


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