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While you have tenants in your landlords' rental properties, you have certain responsibilities to them as their agent and property manager, one of the most important of which is to carry out certain repairs when necessary. Your tenants have the right to live in a property which is safe and in good condition, so you need to ensure that you take action if they contact you over any issues.
Landlords - or letting agents acting on their behalf - are considered responsible for repairing or arranging repairs to:
The property’s exterior or overall structure
Sanitary fittings such as sinks, baths and toilets
The pipes and drains of the property
Heating equipment and the hot water supply
Flues, chimneys, and ventilation
Damage to shared areas such as entrance halls or common staircases
Any damage you cause to the property yourself if you are attempting to repair things
Any other fixtures or fittings provided as part of the tenancy agreement, such as kitchen appliances
If your tenants contact you requesting a repair, you should let them know when they can expect it to be completed. You may choose to allow tenants to carry out repairs in the tenancy agreement, but you cannot make them repair anything which is meant to be your responsibility.
When there are tenants living in the property, you need to give them notice if you wish to visit it, whether to carry out an inspection of the premises or to do repairs. You should give them 24 hours’ notice - or whatever time period is specified in the tenancy agreement if this is different - and arrange your visit for a reasonable time. However, if you need to carry out emergency repairs on the property, you do not need to give your tenants notice.
The legal advice in this article was provided by DAS Law, part of the DAS UK Group. This information is for general guidance regarding rights and responsibilities and is not formal legal advice as no lawyer-client relationship has been created.
Oh Goodlord Limited is an Appointed Representative of Goodlord Protect Limited for general insurance products and credit broking. Goodlord Protect Limited is directly authorised by the Financial Conduct Authority, registration number 836727. You can check this information on the Financial Services Register by visiting www.fca.org.uk/register or by telephoning 0800 111 6768 (Freephone) or 0300 500 8082 from the UK. The FCA is the independent watchdog that regulates financial services.