Trilly Martin, Hannah Ward, and Ange Bledoun all recently joined Goodlord's Customer Success team. Here's how they've found the experience so far, and the advice they have for aspiring Customer Success Managers looking for their next challenge.
Why did you choose to work at Goodlord?
Trilly: I chose to work at Goodlord because of the company values, the flexibility in how we work, the culture of everyone in the business - and my interest in working in the property industry again.
Hannah: From what I’d read from other members of staff, it seemed company values were truly part of Goodlord's day to day life, and this became more and more apparent as I went through the hiring process.
Ange: I'd been working in the lettings industry for the last five years, investigating compliance and poor service issues. With that background, I wanted a change and to work for a company providing solutions to agents to avoid such issues and help improve the lettings experience standard for all.
How have you found the Goodlord experience so far?
Trilly: Two months in, I can say hand on heart that it has been a fantastic experience so far! Everyone in the business is an absolute pleasure to be around, always keen to help if you need it, and we always have fun whilst doing our job. The onboarding process was thorough, interesting, and varied. And I felt confident putting my learnings into practice just a couple of weeks in and starting to interact with customers.
Hannah: It's been great, a very welcoming company that's always there to support you.
Ange: Amazing so far. I'm surrounded by forward-thinking people and I've been given the tools to become the most effective consultant to letting agents I can be.
What's your favourite thing about working at Goodlord?
Trilly: The people! I've been overwhelmed with how kind, helpful, forward thinking, and hilarious my team are. Also, the business itself and how it's always asking customers and employees for feedback on how to better the company and the platform - it's extremely rare and refreshing.
Hannah: Having your voice heard and constantly being kept in the loop with any changes, new products, and services, and anything that may affect the team.
Ange: The care and attention Goodlord gives to its employees can be felt and seen across all departments.
What advice would you give to someone interested in becoming a Customer Success Manager at Goodlord?
Trilly: If you want to be valued, heard, and to make a change, rather than be a small cog in a huge business wheel, Goodlord's Customer Success team is the place to be! If you want to be stimulated and always have something to do, again this would be another reason to join Goodlord over somewhere where you could be twiddling your thumbs.
Hannah: You'll need to ensure you enjoy creating and maintaining great customer experience, whilst using data to continuously drive value.
Ange: Firstly, don't waste any time and apply now - it's a great company that's on its way to bigger and better things. Secondly, come with the will to learn, share, and support as this is our role - both to each other and the agents we speak to.
Oh Goodlord Limited is an Appointed Representative of Goodlord Protect Limited for general insurance products and credit broking. Goodlord Protect Limited is directly authorised by the Financial Conduct Authority, registration number 836727. You can check this information on the Financial Services Register by visiting www.fca.org.uk/register or by telephoning 0800 111 6768 (Freephone) or 0300 500 8082 from the UK. The FCA is the independent watchdog that regulates financial services.