Goodlordian stories and insights

Sophie Sherlock works in Goodlord's Tenants' Content and Liability Insurance (TCLI) team as a Development Team Leader. Here she explains what it's like to be a new joiner in the Insurance team. 

Congratulations! You've been invited to interview for a role here at Goodlord. Your interview with us might look a little bit different to interviews you've had with other companies. That's because we split our interviews into two parts - a role-related interview (which is exactly what it sounds like) and a values interview.

As Goodlord grows and new job opportunities crop up, Goodlordians are often given the chance to apply - even if it isn't a directly in line with their current career path. Moving into a new field or developing expertise in a new area is encouraged, to help Goodlordians continue to prosper and thrive at work. Kat Wynne-Ellis, Product Automation Lead, and Ali Venerandi, Head of Payments, share how they changed their career trajectory at Goodlord.

"As the management guru Peter Drucker once put it, 'culture eats strategy for breakfast'," says William Reeve. "I happen to believe that the winning breakfast is a combination of great culture and great strategy - but either way, it starts with the culture."

Trilly Martin, Hannah Ward, and Ange Bledoun all recently joined Goodlord's Customer Success team. Here's how they've found the experience so far, and the advice they have for aspiring Customer Success Managers looking for their next challenge.

This year's global campaign for International Women's Day (IWD) is to #BreakTheBias. The aim is to imagine a gender equal world, free of bias and discrimination - and work towards making that a reality. The campaign asks us to consider how we can take action as individuals, and Goodlord's Diversity Club has set up a number of initiatives to help Goodlordians do just that.

Goodlord operates on a hybrid basis and that means that some teams are completely remote-based, including Referencing. Here are two Referencing Executives, Art Hyrst and Carly Jo Bosson, to explain what their day-to-day looks like and how they find the remote-working experience.

Gareth Fitzhugh, Business Development Executive at Goodlord, was previously a lettings negotiator and chose to bring that lettings experience to a new challenge at Goodlord in 2021. Here are his thoughts on how that's working out.

Our Customer Success team is a diverse group of people with lots of experience - and experiences - to share. Here's a Q&A with Freya Morrison, Junior Customer Success Manager, Charley McNally, Customer Success Manager, and Lauren Hughes, Head of Customer Success, to give you a taste of what working in the CS team is like at Goodlord.

Did you know that each Support Hero at Goodlord needs a minimum of 5 weeks of training before starting to speak with customers directly, to ensure they fully understand the ins and outs of the platform? It's a demanding yet interesting role, with team members constantly learning new things. Lucia Reyes, Senior Customer Support Hero, answers some questions on what it's like to work in this team at Goodlord.