12 May 2021

UPDATED: Eviction ban to end on 31 May 2021 and notice periods to be reduced to four months

The government has confirmed that the evictions ban will end on 31 May 2021 and from 1 June, notice periods - which had previously been extended to six months - will be set at four months.

12 May 2021

How your agency can use data to instruct more landlords

Data can help make estate and letting agents more efficient, demonstrate the concrete value that you bring to your customers, and help you make more informed decisions for your business.

11 May 2021

Renters' Reform Bill: Queen's Speech confirms government's intention to "enhance the rights of those who rent"

The Queen's Speech confirmed that the Renters' Reform Bill is back on the agenda for 2021, with consultation response on the proposals, announced in 2019, to be published in the autumn.

11 May 2021

How to make your letting agency's values a Unique Selling Point (USP)

Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.

10 May 2021

Right to rent: Brexit deadline for changes to checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein approaching

Changes to right to rent checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein are expected after 30 June 2021, according to current government guidance.

10 May 2021

How can your agency help your landlords manage risk with tenant referencing? [+ free tenant referencing checklist]

Estate and letting agents need to fully understand what criteria and potential risk their landlords will accept when choosing a new tenant, especially where they'd be willing to compromise - or what constitutes a hard "no". That conversation can take place at three points, as Liz Lloyd, Account Management Team Leader at Vouch, explains.

6 May 2021

Rents steady as incomes rise, but voids see a slow down in April - Goodlord Rental Index

There was little change to average rents in England in April 2021 showed the latest Goodlord Rental Index, but void periods rose in most areas of the country.

5 May 2021

What do you need to know when choosing Rent Protection Insurance? [+ free guide]

When it comes to Rent Protection Insurance, there are headline benefits which make a policy stand out - and understanding the policy wording can help you filter through the noise, and decipher exactly what you'll get, as Oli Sherlock, Goodlord's Director of Insurance, explains.

4 May 2021

Recognition, referrals, repeat: A winning strategy for attracting new landlords

Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.

28 April 2021

How one agency turned efficiencies into landlord instructions

The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.

UPDATED: Eviction ban to end on 31 May 2021 and notice periods to be reduced to four months

Posted by The Goodlord team on 12 May 2021

The situation with Covid-19 is rapidly changing and this article will continue to be updated throughout. For the latest guidelines, please refer to gov.uk.

The government has confirmed that the evictions ban will end on 31 May 2021, however, bailiffs have been asked not to carry out an eviction if anyone living in the property has Covid-19 symptoms or is self-isolating. From 1 June 2021, notice periods - which had previously been extended to six months' notice - will be reduced to four months' notice. The announcement also said that, "subject to the public health advice and progress with the Roadmap", notice periods will return to pre-pandemic levels from 1 October 2021.

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Topics: Covid-19

How your agency can use data to instruct more landlords

Posted by Suzy Lycett on 12 May 2021

How can you use data to demonstrate value to your landlords? How can you use this data to improve your performance further? You can monitor and analyse any information you gather to make intelligent and informed decisions, and more easily convince landlords why they should choose your agency. 

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Topics: Business

Renters' Reform Bill: Queen's Speech confirms government's intention to "enhance the rights of those who rent"

Posted by Andrea Warmington on 11 May 2021

The Renters' Reform Bill is back on the agenda with the Queen's Speech confirming the government's intention to "enhance the rights of those who rent". In the briefing notes to the speech, the government announced that it would outline its "reform package" for the private rented sector in the autumn - which is set to include abolishing Section 21 and the introduction of lifetime deposits - with legislation to follow in due course.

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Topics: Compliance

How to make your letting agency's values a Unique Selling Point (USP)

Posted by Suzy Lycett on 11 May 2021

"Our city centre branch deals with 90% apartments, but the Edgbaston area is an eclectic range of properties, including larger houses," says Andy McHugo, Associate Director at Birmingham-based estate and letting agency, James Laurence. "The professionals want to be close to work, while those on the outskirts want to be closer to the QE Hospital and other facilities."

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Topics: Customer experience

Right to rent: Brexit deadline for changes to checks for citizens of the EU, Switzerland, Norway, Iceland, and Liechtenstein approaching

Posted by Andrea Warmington on 10 May 2021

The current guidance for letting agents and landlords on conducting right to rent checks on citizens of the EU, Switzerland, Norway, Iceland and Liechtenstein is expected to change on 30 June 2021.

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Topics: Compliance

How can your agency help your landlords manage risk with tenant referencing? [+ free tenant referencing checklist]

Posted by Liz Lloyd on 10 May 2021

Referencing can help flag many of the potential risks in renting a property to a new tenant, by delving into your tenants' background and circumstances. You can then make a decision on behalf of your landlord, or present them with your recommendations. You'll need to understand where your landlord may be willing to compromise and where you can help them manage risk, to make sure there's no ambiguity when you give the green light for a new tenant. You can also download a free checklist to help your tenants prepare for the referencing process and ensure they have the right information to hand.

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Topics: Customer experience

Rents steady as incomes rise, but voids see a slow down in April - Goodlord Rental Index

Posted by The Goodlord team on 06 May 2021

Rents held steady across England whilst the salaries of renters rose during April, according to the latest Goodlord Rental Index. However, as lockdown restrictions eased and the population focused on enjoying their new freedoms, voids rose in most areas of the country.

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Topics: Data

What do you need to know when choosing Rent Protection Insurance? [+ free guide]

Posted by Oli Sherlock on 05 May 2021

Whether you know it as rent guarantee insurance or rent protection insurance, its purpose is normally the same: to protect your landlord's investment and help you protect your agency's bottom line. Here's a guide of what you should look out for in the policy wording when choosing the best product for you and your landlord.

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Topics: Business

Recognition, referrals, repeat: A winning strategy for attracting new landlords

Posted by Suzy Lycett on 04 May 2021

"Bath is a really desirable place to live and there's been an influx of people moving from the city to the South West," says Beth Perry, Operations Director at Zest Sales and Lettings. "We would love to have double the amount of properties available because we feel like there are enough tenants registered with us. Properties are letting within hours instead of days."

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Topics: Customer experience

How one agency turned efficiencies into landlord instructions

Posted by Suzy Lycett on 28 April 2021

"Fifteen years ago, we were 25% managed, 75% let only. Now, now we're 80% managed and 20% lets, so it's completely flipped around," says Matthew Wilkinson, Partner at the maidenhead-based property management and lettings agency, Wilkinson Estates.

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Topics: Business

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