17 November 2021

Your guide to getting good customer reviews from your tenants and landlords [+ free email templates]

The better the reviews for your letting and estate agency - from both tenants and landlords - the more customers you're likely to attract in the long run, so it's important to set up a process to collect reviews from your satisfied customers, says our Head of Customer Success, Emily Popple.

16 November 2021

Goodlord launches Rent Collection feature to eliminate rent chasing

Goodlord is set to make chasing rental payments a thing of the past with the launch of its new Goodlord Rent Collection product, which automates payment reminders to tenants, eliminating the need for manual chasing by letting agents.

15 November 2021

What could nationwide landlord registration and licensing in England mean for your landlords?

As the government considers a national landlord registration scheme in England as part of the proposals under the Renters' Reform Bill, Simon Tillyer, Director at Vouch, explains where we're at and what the future of landlord licensing and registration may be.

10 November 2021

How you can help your landlords be profitable and keep their costs low [+ podcast]

Landlords' properties are their biggest assets, and choosing the wrong agent or trying to go it alone can affect their returns. Hamza Anwar, Director at Martin & Co Blackpool, explains how your estate and letting agency can help landlords maximise their profits.

9 November 2021

Upcoming changes to business rates for short-term lets and holiday rentals

The government has confirmed that it's consulting on new legislation around the business rates that holiday rentals pay, to help regulate the types of businesses that can adopt this small business rates relief. Here's what your letting agency should know.

8 November 2021

Your guide to the proposals to increase the Minimum Energy Efficiency Standards

The Minimum Energy Performance of Buildings bill to increase the minimum energy efficiency standards for private rented properties to EPC Band C on new tenancies by 2028 is awaiting a second reading in the House of Lords - while an EPC action plan has been published to support these recommendations.

8 November 2021

Five ways to grow your letting agency "by 50% overnight"

Tenant demand is high while stock is low, but there are ways your letting and estate agency can get more properties and landlords onboard while keeping your costs per acquisition low - as Costas Frangeskou, Director of Sales at Goodlord, shares.

3 November 2021

Your guide to rights and responsibilities for repairs in private rented properties

Whether running regular maintenance or needing to carry out emergency repairs in a property occupied by tenants, here are your landlords' and your letting agency's rights and responsibilities.

3 November 2021

Your guide to keeping private rental properties safe

When managing your landlords' properties, you may be responsible for ensuring certain measures are in place to stay compliant and keep your tenants' safe, including gas, fire, and electrical checks, and energy efficiency inspections.

3 November 2021

3 ways void utility management can boost your agency's bottom line

Agents that use a supplier to offer void management can take control of their agency's bottom line. Here's Rik Smith, resident energy expert and Head of Tenancy Services at Goodlord, to explain how.

Your guide to getting good customer reviews from your tenants and landlords [+ free email templates]

Posted by Emily Popple on 17 November 2021

Good reviews, especially Google reviews, can lead to more customers. Reviews from your existing landlords and tenants demonstrate social proof to your potential customers, showing what to expect from your agency - and there are best practises to follow when asking for those reviews. Our Customer Success team speaks to a lot of agents and has the chance to hear what the agencies with the best Google reviews are doing to get them. We've put together some of the top things that your agency can do too - plus, you can download some free templates for asking for reviews and replying to reviews to get you started.

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Topics: Business

Goodlord launches Rent Collection feature to eliminate rent chasing

Posted by The Goodlord team on 16 November 2021

Goodlord's Rent Collection service will automatically send tenants a reminder to pay three days before their rent is due and chase again as soon as a payment is late. The tool has been available to some of its customers for a few months in beta mode. It will now be available to anyone using Goodlord's lettings platform.

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Topics: Goodlord Group

What could nationwide landlord registration and licensing in England mean for your landlords?

Posted by Simon Tillyer on 15 November 2021

Letting and estate agents are being called upon to professionalise and become accredited through the announced - but still not official - Regulation of Property Agents (RoPA). Now, the question of landlords being registered or licensed across England is starting to gain some momentum, and is expected to be addressed in the Renters' Reform Bill white paper. Other nations in the UK already have this type of system in place so, the first order of business: understanding the current lay of the land.

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Topics: Compliance

How you can help your landlords be profitable and keep their costs low [+ podcast]

Posted by Hamza Anwar on 10 November 2021

Speaking as both a letting agent at Martin & Co Blackpool and as a landlord, we can't do rentals like we did 20 years ago. The market has changed. Customer demand has changed. For a property that you own or manage, you've got to think about maximising profits. With a good agent on their side, landlords can create an attractive home for tenants, avoid fines for non compliance, and keep costs low with their properties managed in the best way.

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Topics: Customer experience

Upcoming changes to business rates for short-term lets and holiday rentals

Posted by Suzy Lycett on 09 November 2021

The government has confirmed plans to "legislate to require that holiday rentals meet an actual letting threshold before being assessed for business rates" in England. Any new regulations will aim to ensure that "only genuine holiday businesses can access the rate relief for small businesses". This also follows the government's commitment in June 2021 to look into the possibility of a "tourist accommodation registration scheme" in England, through the Tourism Recovery Plan.

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Topics: Compliance

Your guide to the proposals to increase the Minimum Energy Efficiency Standards

Posted by Andrea Warmington on 08 November 2021

The government wants to raise the minimum energy efficiency standards to EPC Band C by 2025 for new tenancies in private rented homes and by 2028 for all tenancies to improve the overall energy performance of the private rented sector in England and Wales. The consultation on the proposals ran until 8 January 2021 and they feature in the Minimum Energy Performance of Buildings bill, which is now awaiting its second reading in the House of Lords. In line with the consultation, the government has announced a plan of action for how to improve the use and performance of Energy Performance Certificates (EPCs), which includes updating the Energy Performance of Buildings (England and Wales) Regulations 2012 (EPB Regulations) in 2022.

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Topics: Compliance

Five ways to grow your letting agency "by 50% overnight"

Posted by Costas Frangeskou on 08 November 2021

Most conversations I have with letting agents are around stock. The next 12 months will be all about handling the volume of tenants beating down the door for that one rental property available. Agents need to turn their attention to growing their landlord and property portfolio to meet that demand - and here are five tips on how your could potentially grow your agency by 50% overnight, while keeping your agency's costs low.

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Topics: Business

Your guide to rights and responsibilities for repairs in private rented properties

Posted by DAS UK on 03 November 2021

While you have tenants in your landlords' rental properties, you have certain responsibilities to them as their agent and property manager, one of the most important of which is to carry out certain repairs when necessary. Your tenants have the right to live in a property which is safe and in good condition, so you need to ensure that you take action if they contact you over any issues.

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Topics: Compliance

Your guide to keeping private rental properties safe

Posted by DAS UK on 03 November 2021

Being a property manager is not as simple as just letting people move into your landlord's property in exchange for payment. You need to ensure that any property you fully manage and let on your landlords' behalf is safe and in good condition; as a result you have a number of responsibilities to your tenants.

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Topics: Compliance

3 ways void utility management can boost your agency's bottom line

Posted by Rik Smith on 03 November 2021

However well managed a property is, your landlords are likely to see a void period between tenants. Your agency may offer your landlords a void management service, managing their utility switching process, but this is time-consuming to do manually. There are ways to make it a better experience for your agency's administrators and landlords, while improving your agency's bottom line - even while the energy crisis is ongoing.

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Topics: Business

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