2 July 2020

    Rents up and voids down as lettings market caters to unprecedented demand

    Goodlord's Lettings Activity Tracker and latest Rental Index show a continuation of the strong demand seen since restrictions on moving home were lifted, and rent increases nearly across the board.

    29 June 2020

    How letting agents can collaborate to "grow and grow together"

    Chelmsford-based estate agency Charles David Casson plans to establish an agency network to share resources and expertise, and encourage collaboration in lettings  - so the industry can survive and grow.

    24 June 2020

    Why building strong virtual foundations is key to a sturdy lettings outlook

    Virtual viewings, online contract signing, and digital identity verification became the norm for many letting and estate agents during lockdown and many of the changes could be here to stay.

    22 June 2020

    Meet your landlords’ expectations by asking what they expect, says this agency

    The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

    17 June 2020

    Why agencies should rethink their service offering after the pandemic

    Customers needs and expectations will likely be altered forever by the pandemic. Here are a few ways agencies could rethink their service offering to make sure they're meeting the needs of their landlords and tenants in the post-lockdown period. 

    15 June 2020

    Meet the agency creating business sustainability through a virtual approach

    Sure Property Group set up all virtual viewings even before the lockdown came into force - a decision which has proven fruitful.

    10 June 2020

    Four scenarios for the future and why your agency should plan for all of them

    In a highly uncertain environment, agencies will need to think differently about the future and plan for different scenarios. Goodlord lays out four versions of the future of the lettings industry.

    9 June 2020

    Pre-tenancy admin "painful" for almost half of property professionals

    Pre-tenancy administration is proving time-consuming for many property professionals, with almost half of agents saying it took them more than three hours to complete in a survey of the lettings industry by Goodlord.

    8 June 2020

    UPDATE: Six-month notice period comes into law and "winter truce" on evictions announced

    Landlords will need to give tenants six months notice if they intend to regain possession of their property and no tenants will be evicted over Christmas.

    8 June 2020

    Meet the agency doing crisis training to “be there for people, first and foremost”

    Ensuring all senior managers are well-equipped to advise tenants on the financial support available was one measure E Property Agent took to counter the impact of the coronavirus. 

    Rents up and voids down as lettings market caters to unprecedented demand

    Posted by The Goodlord team on 02 July 2020

    Lettings market activity throughout June was significantly higher than recorded at the same time last year, the latest Rental Index from Goodlord has shown. As a result, rental costs are rising in the majority of regions and void periods are coming down, as tenants compete for new properties and the industry continues to see unprecedented demand after months of inactivity.

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    Topics: Data

    How letting agents can collaborate to "grow and grow together"

    Posted by Suzy Lycett on 29 June 2020

    “I think the current situation proves that lettings is the most valuable part of an agency business,” says Neil Baldock, Director at the Chelmsford-based estate agency, Charles David Casson. “One: because it’s what gives you a valuable asset that you can sell. And two: because the cash flow from it will keep us going through these times.”

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    Topics: Business

    Why building strong virtual foundations is key to a sturdy lettings outlook

    Posted by The Goodlord team on 24 June 2020

    Lockdown forced the entire lettings industry (along with the rest of the world) into digital transformation and the “momentum behind digital-experience adoption is unlikely to reverse,” suggests the Harvard Business Review, while McKinsey notes that “there could be lasting changes to consumer attitudes towards physical distance [making it] possible to imagine a world of business—from the factory floor to the individual consumer—in which human contact is minimised.”

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    Topics: Tech

    Meet your landlords’ expectations by asking what they expect, says this agency

    Posted by Suzy Lycett on 22 June 2020

    “I believe that businesses that can adapt and provide a higher level of customer service will come out with this in a better place than when we went into it,” says Richard Poole, Partner at Michael Poole Estate Agents, on the topic of the pandemic.

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    Topics: Customer experience

    Why agencies should rethink their service offering after the pandemic

    Posted by The Goodlord team on 17 June 2020

    Agencies that succeed in the post-lockdown world will need to adapt their service offering to meet a completely different set of needs and expectations. “Consumer research by Nielsen asserts that, after the crisis, people’s daily routines will be altered by a new cautiousness about health, suggesting that some shifts in behaviour could be long-term,” notes Deloitte.

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    Topics: Customer experience

    Meet the agency creating business sustainability through a virtual approach

    Posted by Suzy Lycett on 15 June 2020

    This article was originally published on 15 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

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    Topics: Tech

    Four scenarios for the future and why your agency should plan for all of them

    Posted by The Goodlord team on 10 June 2020

    The consensus is clear: if you want your business to survive and thrive in the post-pandemic world, you need to be planning for multiple versions of the future. Don’t assume that just because we’ve come through the peak of COVID-19, it can’t happen again. Any plans for your agency in the short, medium, and long-term should reflect the ambiguity ahead.

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    Topics: Business

    Pre-tenancy admin "painful" for almost half of property professionals

    Posted by Andrea Warmington on 09 June 2020

    Almost half of property professionals describe the process of completing pre-tenancy admin as “painful”, Goodlord found in its State of the Industry survey. Forty percent of respondents said that completing pre-tenancy administration was “somewhat painful” and a further 8% said described it as “very painful”. 

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    Topics: Data

    UPDATE: Six-month notice period comes into law and "winter truce" on evictions announced

    Posted by The Goodlord team on 08 June 2020

    This article was updated on 24 September 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    The government has changed the law to increase notice periods to six months and confirmed that possession proceedings will resume on 21 September 2020. The only exceptions to the six-month notice period are the most egregious cases, including where tenants have demonstrated anti-social behaviour or committed fraud, where notice periods have been shortened. In these cases, "notice periods must be at least 4 weeks where over six months of rent is due (if less than 6 months is owed, then 6 months’ notice must be given)." A "winter truce" on evictions also means that no evictions will take place between 11 December 2020 and 11 January 2021.

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    Topics: Covid-19

    Meet the agency doing crisis training to “be there for people, first and foremost”

    Posted by Suzy Lycett on 08 June 2020

    This article was originally published on 8 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    Read More

    Topics: Customer experience

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