Why our Customer Success team feels "valued" and "lucky" to work at Goodlord

Our Customer Success team is a diverse group of people with lots of experience - and experiences - to share. Here's a Q&A with Freya Morrison, Junior Customer Success Manager, Charley McNally, Customer Success Manager, and Lauren Hughes, Head of Customer Success, to give you a taste of what working in the CS team is like at Goodlord.

What excites you about your work?

Freya: Goodlord gives you every opportunity to contribute to your department and the company as a whole. There are no constraints or bad ideas; whatever the idea or suggestion you make, they're all considered, valued, and implemented.

Charley: No day is ever the same! New queries, challenges, and opportunities come up all the time so it's constantly learning more, and speaking to a really diverse group of people.

Lauren: For me, it's working alongside other people who are so passionate about our product and services. I find it so motivating. Also, like Freya, having the freedom to run with an idea that could have a huge impact on customers, and being able to get it implemented so quickly without a ton of red tape.

How would you sum up Goodlord in one word or sentence?

F: Optimistic.

C: Energetic.

L: A place with a ton of opportunity and some incredible people!

Which Goodlord value resonates with you most and why?

F: Being an open book. I feel lucky to work in an environment where feedback is so encouraged and acted on. It really makes you feel valued.

C: Listen, learn, and improve. You're never perfect at anything and the way that all Goodlordians deliver and accept feedback is amazing. Nobody is shy around giving the feedback you need to improve, and there's always someone to lend an ear when needed. This value ensures that we're never complacent and always making a positive impact.

L: Stand up and deliver. One of my favourite things about Goodlord is how willing everyone is to pitch in and get their hands dirty to make something happen, and this value embodies that for me. It represents knowing what the best thing is for our customers and also internally for our teams at Goodlord - and doing what needs to be done to make sure it's achieved.

What’s the best piece of advice that you received in your career?

F: Eat the frog (do the worst thing on your to do list) first thing in the morning! Rather than worrying about it all day.

C: Shut up and breathe. We often talk to fill voids in conversation, or because we think we know the answer. But just making a conscious effort to not talk and to listen to everything someone else has to say helps you digest a situation so much better.

L: Communication is key, with both customers and internal stakeholders. You need to make sure you're getting value across in the most effective way at all times.

Cats or dogs?

F: Dogs for sure! Although I am jealous of the cat sense of independence.

C: Giant African land snails.

L: Definitely dogs - my sausage dog Toulouse came to the office every day before we started working remotely, and has even been immortalised on our Goodlord greetings cards!

Want to join our Customer Success team? Check out our current vacancies.