"Contacting Goodlord was initially prompted by an insurance improvement,” says Mark Howell, Letting Director at Michael Jones Estate Agency.
While looking for a new Rent Protection provider, to help guard their landlords from a loss of rental income, Mark realised the potential of Goodlord for helping to streamline other areas of the business.
“At Michael Jones, we're continuously looking for ways to improve our customers experience and increase automation to our business without losing personal customer interaction and experience," says Mark "It’s important that we have reliable systems in place which can handle our large volumes of business. I soon realised that Rent Protection Insurance was just the beginning, and that Goodlord ticked all the boxes."
The Goodlord platform helped Michael Jones to achieve this balance between automation and ensuring its customer service remained personal. “We’ve been able to spend less time on administration and focus more of our effort and time into our service elements. It's been a positive acquisition for our business, especially this year where our customers relied on us for additional support,” says Mark.
“We now use Goodlord for more than just insurance, and couldn’t be happier with the results we have achieved through this affiliation.”