Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.
Dawsons signed up with Goodlord in 2019, to help align the Swansea-based letting agency's systems with its vision of creating the most efficient process and a great customer experience.
Buttercross Estates, recently awarded the British Property Awards' "Gold Winner Letting Agent in Newark", has been using Goodlord's lettings platform plus its referencing service since the beginning - but chose to try the new integration with Vouch to access it's referencing services through Goodlord. Here are the results.
Estate and letting agency Bonners & Babingtons, based in Buckinghamshire and Oxfordshire, was introduced to Goodlord by its lettings manager, Robbie Hearn, who recognised the benefit of having all pre-tenancy processes under one digital roof.
Nock Deighton is a fast-moving agency, always on the lookout for different ways of bringing its customers the best experience and staying ahead of the competition. Choosing Goodlord - and its integration with Reapit - was one decision it took in 2020 to maintain its momentum.
James Laurence, an independent estate agency based across Birmingham and Edgbaston, joined Goodlord at the start of the pandemic, to help ensure smooth moves for essential workers in the short term - and adopt a seamless process that would help the agency grow into the future.
Zest Sales and Lettings is all about going above and beyond to provide good customer service. The agency is meticulous in choosing the right people, and in choosing the right technologies, like Goodlord, to support its employees.
Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a Rent Protection Insurance offering to help protect its landlords - and quickly realised that the platform could also help the company save time.
Cambridge-based property consultants, Bidwells, is aware of the growing popularity of renting across the UK as a whole, and joined Goodlord back in 2017 to help simplify the lettings process for the agency, and for its tenants.
Wilkinson Estates initially joined Goodlord in early 2019, looking for ways to create efficiencies - and has found it to be a selling point to demonstrate how it strives to offer its landlords the best service.
The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.
Dawsons Property joined Goodlord back in 2019, to create a more efficient way of working and to offer its tenants a great customer experience, and has since found that it kept the agency running just as smoothly during the remote working during the pandemic, as Ricky Purdy, Director of Residential Lettings, shares.
When Goodlord announced its integration with Vouch, creating a streamlined lettings process plus the option to choose Vouch's hands-on referencing service, Buttercross Estates was more than happy to try the integration early on - and are now finding that this approach aligns well with its processes. Abi Friar, Portfolio Manager, answered some questions on how the agency has found the integration so far.
Topics: East Midlands, Newark
"I was first introduced to Goodlord when I worked at another estate agency in Marlow as the lettings manager," says Robbie Hearn, Lettings Manager at Bonners & Babingtons. "They weren't even using a referencing company, they were doing their own referencing - and this was going back less than two years ago. It was a very bitty process."
Topics: Marlow, Buckinghamshire
"We're always looking for new, innovative ways to stay ahead of the market, looking for new opportunities all the time," says Dawn Clarke, Lettings Director at Nock Deighton. "The main reason for our success is never standing still."
Topics: West Midlands, Shropshire
"We adopted Goodlord during the first lockdown. Essential moves could still take place but we saw the difficulty that NHS staff members, for example, had with the old process," says Andy McHugo, Associate Director at Birmingham-based estate and letting agency, James Laurence.
Topics: West Midlands, Birmingham
"You can provide great service with a really good staff, but if you haven't got the systems to back that up, then you're falling short," says Beth Perry, Operations Director at Zest Sales and Lettings. "I think it's a combination of things coming together, having great staff and using intuitive technology. That's really the forefront of the property industry."
Topics: Bath and North East Somerset, South West
"Choosing Goodlord was driven by its Rent Protection solution,” says Greg Tsuman, Lettings Director at North London-based estate and letting agency Martyn Gerrard.
Topics: South East, Barnet
"We're becoming a nation of renters now," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "It's about having that flexibility and movement. We are finding that more and more people aren't really perceiving it as a necessity to get on the housing ladder anymore."
Topics: South East, Cambridge
"Part of using Goodlord was for our agency's benefit, and part of it was for the landlord's benefits - it's part of our offering to them," says Matthew Wilkinson, Partner at Maidenhead-based Wilkinson Estates. "If I go on a valuation now, I make a point of saying that we use Goodlord's system because it's all under one roof and works brilliantly."
Topics: South East, South Buckinghamshire
"We have a practical approach to lettings, being landlords, which is good because we already understand all the problems that may arise and the regulations. We also understood that we should systemise things from the beginning," says Ryan Melles, Owner of The Property Shop Yorkshire.
Topics: North East, East Riding of Yorkshire
