Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

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Goodlord customer case studies

How Dawsons found a "great affiliation" that made the last 12 months "more successful"

Dawsons signed up with Goodlord in 2019, to help align the Swansea-based letting agency's systems with its vision of creating the most efficient process and a great customer experience.

How Buttercross Estates has "more control with referencing" through the Vouch integration

Buttercross Estates, recently awarded the British Property Awards' "Gold Winner Letting Agent in Newark", has been using Goodlord's lettings platform plus its referencing service since the beginning - but chose to try the new integration with Vouch to access it's referencing services through Goodlord. Here are the results.

How Bonners & Babingtons has "everything under one digital umbrella"

Estate and letting agency Bonners & Babingtons, based in Buckinghamshire and Oxfordshire, was introduced to Goodlord by its lettings manager, Robbie Hearn, who recognised the benefit of having all pre-tenancy processes under one digital roof.

How Nock Deighton found an integration to make processes "very fast moving and very swift"

Nock Deighton is a fast-moving agency, always on the lookout for different ways of bringing its customers the best experience and staying ahead of the competition. Choosing Goodlord - and its integration with Reapit - was one decision it took in 2020 to maintain its momentum.

How James Laurence discovered a "seamless, completely remote and much easier" lettings process

James Laurence, an independent estate agency based across Birmingham and Edgbaston, joined Goodlord at the start of the pandemic, to help ensure smooth moves for essential workers in the short term - and adopt a seamless process that would help the agency grow into the future.

How Zest Sales & Lettings stays at the "forefront of the property industry"

Zest Sales and Lettings is all about going above and beyond to provide good customer service. The agency is meticulous in choosing the right people, and in choosing the right technologies, like Goodlord, to support its employees.

How Martyn Gerrard achieved "a lot of time being saved"

Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a Rent Protection Insurance offering to help protect its landlords - and quickly realised that the platform could also help the company save time.

How Bidwells found a supplier that "seemed to offer everything" it wanted

Cambridge-based property consultants, Bidwells, is aware of the growing popularity of renting across the UK as a whole, and joined Goodlord back in 2017 to help simplify the lettings process for the agency, and for its tenants.

How Wilkinson Estates brought everything "under one roof"

Wilkinson Estates initially joined Goodlord in early 2019, looking for ways to create efficiencies - and has found it to be a selling point to demonstrate how it strives to offer its landlords the best service.

How Property Shop Yorkshire found a solution that "made other people's rent protection policies worthless"

The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.

How Dawsons found a "great affiliation" that made the last 12 months "more successful"

Posted by Dawsons on Jul 20, 2021 11:00:11 AM

Dawsons Property joined Goodlord back in 2019, to create a more efficient way of working and to offer its tenants a great customer experience, and has since found that it kept the agency running just as smoothly during the remote working during the pandemic, as Ricky Purdy, Director of Residential Lettings, shares.

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Topics: Wales, Swansea

How Buttercross Estates has "more control with referencing" through the Vouch integration

Posted by Buttercross Estates on Jul 8, 2021 9:42:18 AM

When Goodlord announced its integration with Vouch, creating a streamlined lettings process plus the option to choose Vouch's hands-on referencing service, Buttercross Estates was more than happy to try the integration early on - and are now finding that this approach aligns well with its processes. Abi Friar, Portfolio Manager, answered some questions on how the agency has found the integration so far.

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Topics: East Midlands, Newark

How Bonners & Babingtons has "everything under one digital umbrella"

Posted by Bonners & Babingtons on May 25, 2021 12:45:45 PM

"I was first introduced to Goodlord when I worked at another estate agency in Marlow as the lettings manager," says Robbie Hearn, Lettings Manager at Bonners & Babingtons. "They weren't even using a referencing company, they were doing their own referencing - and this was going back less than two years ago. It was a very bitty process."

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Topics: Marlow, Buckinghamshire

How Nock Deighton found an integration to make processes "very fast moving and very swift"

Posted by Nock Deighton on May 18, 2021 8:00:00 AM

"We're always looking for new, innovative ways to  stay ahead of the market, looking for new opportunities all the time," says Dawn Clarke, Lettings Director at Nock Deighton. "The main reason for our success is never standing still."

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Topics: West Midlands, Shropshire

How James Laurence discovered a "seamless, completely remote and much easier" lettings process

Posted by James Laurence on May 11, 2021 7:30:00 AM

"We adopted Goodlord during the first lockdown. Essential moves could still take place but we saw the difficulty that NHS staff members, for example, had with the old process," says Andy McHugo, Associate Director at Birmingham-based estate and letting agency, James Laurence.

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Topics: West Midlands, Birmingham

How Zest Sales & Lettings stays at the "forefront of the property industry"

Posted by Zest Sales & Lettings on May 4, 2021 3:10:00 PM

"You can provide great service with a really good staff, but if you haven't got the systems to back that up, then you're falling short," says Beth Perry, Operations Director at Zest Sales and Lettings. "I think it's a combination of things coming together, having great staff and using intuitive technology. That's really the forefront of the property industry."

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Topics: Bath and North East Somerset, South West

How Martyn Gerrard achieved "a lot of time being saved"

Posted by Martyn Gerrard on Apr 19, 2021 8:00:00 AM

"Choosing Goodlord was driven by its Rent Protection solution,” says Greg Tsuman, Lettings Director at North London-based estate and letting agency Martyn Gerrard.

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Topics: South East, Barnet

How Bidwells found a supplier that "seemed to offer everything" it wanted

Posted by Bidwells on Apr 14, 2021 7:45:00 AM

"We're becoming a nation of renters now," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "It's about having that flexibility and movement. We are finding that more and more people aren't really perceiving it as a necessity to get on the housing ladder anymore."

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Topics: South East, Cambridge

How Wilkinson Estates brought everything "under one roof"

Posted by Wilkinson Estates on Feb 4, 2021 4:08:00 PM

"Part of using Goodlord was for our agency's benefit, and part of it was for the landlord's benefits - it's part of our offering to them," says Matthew Wilkinson, Partner at Maidenhead-based Wilkinson Estates. "If I go on a valuation now, I make a point of saying that we use Goodlord's system because it's all under one roof and works brilliantly."

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Topics: South East, South Buckinghamshire

How Property Shop Yorkshire found a solution that "made other people's rent protection policies worthless"

Posted by The Property Shop Yorkshire on Jan 18, 2021 3:54:53 PM

"We have a practical approach to lettings, being landlords, which is good because we already understand all the problems that may arise and the regulations. We also understood that we should systemise things from the beginning," says Ryan Melles, Owner of The Property Shop Yorkshire.

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Topics: North East, East Riding of Yorkshire



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