“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”

“We've been using Goodlord for over three years now. I think in that time we've processed 820 tenancies on the platform,” says Matt Dilkes, Lettings Director at  Christopher Shaw. “I couldn't imagine going back to how we did it before, it's very normal now. There are other signing platforms but they're not under one roof.”

Set To Let is an independent lettings and property management agency based in Leicester, with a landlord’s insights into the potential issues their clients could face. These include, amongst other things, compliance - something which joining Goodlord in 2019 helped them to deal with.

Redbrik is a rapidly expanding estate agency based in Sheffield and Chesterfield. Joining Goodlord in 2019 has helped the agency maintain a high level of efficiency while growing, says Jennifer Hitchman, Sheffield Lettings Manager.

“Goodlord is ingrained in our day-to-day lives. It's streamlined the process and everything has become a lot more efficient. I don't think we could imagine life without it now,” says Jonathan Werth of LiFE Residential.

“At Manlets, customer service is one of the most important things we strive for. That's how we get business. We're not a major agent - we know where our place is in the market. But we try to stand out by giving that extra bit of service where possible - and Goodlord provides that service,” says Mike Sammon, Director.

“Before we had Goodlord, we'd take an application over the phone, write it on a piece of paper that would be filed somewhere, transfer that information onto our system to drive the referencing - Goodlord takes all that away from us,” says Chris Toynbee, Director of the Lettings and Investment Department at Redmayne Arnold & Harris.

“There’s been many a situation where I’ve been waiting for a viewing that’s running 10 minutes late, and I've used that time to create a new application, check on referencing, send out tenancy agreements through Goodlord - it's been really useful,” says Robert Buckley, Director at Sure Property Group. “Previously, anytime out of the office was dead time and there was very little you could do until you were back in the office to proceed with the lets.”

“Goodlord is the easiest company I've worked with for a very long time,” says Tim Leffler, Head of Lettings at Ezytrac Property Group.

Charles David Casson, a sales and letting agent covering the whole of Essex for lettings, specialises in managing Houses in multiple occupation (HMOs). As well as using Goodlord’s Rent Protection and Legal Expenses Insurance, they’ve got their own unique way to guarantee rent for their landlords.