Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

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Goodlord customer case studies

Case Study: Martyn Gerrard

Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a Rent Protection Insurance offering to help protect its landlords - and quickly realised that the platform could also help the company save time.

Case Study: Bidwells

Cambridge-based property consultants, Bidwells, is aware of the growing popularity of renting across the UK as a whole, and joined Goodlord back in 2017 to help simplify the lettings process for the agency, and for its tenants.

Case Study: Wilkinson Estates

Wilkinson Estates initially joined Goodlord in early 2019, looking for ways to create efficiencies - and has found it to be a selling point to demonstrate how it strives to offer its landlords the best service.

Case Study: The Property Shop Yorkshire

The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.

Case Study: Gold Key Lettings & Management

Gold Key Lettings joined Goodlord in May 2020 having searched for a new Rent Protection Insurance provider, and discovered how the platform could help the Sheffield-based lettings agency manage its compliance.

Case Study: Wills & Smerdon

Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.

Case Study: Three Oaks

A specialist in residential lettings and property management, Three Oaks is a family-run agency with a wealth of experience in the Chigwell area. Keeping up with due diligence is of vital importance to this agency, which is why it joined Goodlord in early 2020.

Case Study: Martin & Co Chelmsford

Martin & Co Chelmsford is a franchisee of the Martin & Co group who joined Goodlord back in January 2020, to take advantage of its streamlined processes and its Rent Protection & Legal Expenses Insurance policy.

Case Study: Michael Jones

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

Case Study: County Lettings

County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.

Case Study: Martyn Gerrard

Posted by Martyn Gerrard on Apr 19, 2021 8:00:00 AM

"Choosing Goodlord was driven by its Rent Protection solution,” says Greg Tsuman, Lettings Director at North London-based estate and letting agency Martyn Gerrard.

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Topics: South East, Barnet

Case Study: Bidwells

Posted by Bidwells on Apr 14, 2021 7:45:00 AM

"We're becoming a nation of renters now," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "It's about having that flexibility and movement. We are finding that more and more people aren't really perceiving it as a necessity to get on the housing ladder anymore."

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Topics: South East, Cambridge

Case Study: Wilkinson Estates

Posted by Wilkinson Estates on Feb 4, 2021 4:08:00 PM

"Part of using Goodlord was for our agency's benefit, and part of it was for the landlord's benefits - it's part of our offering to them," says Matthew Wilkinson, Partner at Maidenhead-based Wilkinson Estates. "If I go on a valuation now, I make a point of saying that we use Goodlord's system because it's all under one roof and works brilliantly."

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Topics: South East, South Buckinghamshire

Case Study: The Property Shop Yorkshire

Posted by The Property Shop Yorkshire on Jan 18, 2021 3:54:53 PM

"We have a practical approach to lettings, being landlords, which is good because we already understand all the problems that may arise and the regulations. We also understood that we should systemise things from the beginning," says Ryan Melles, Owner of The Property Shop Yorkshire.

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Topics: North East, East Riding of Yorkshire

Case Study: Gold Key Lettings & Management

Posted by Gold Key Lettings & Management on Jan 18, 2021 12:18:07 PM

“Goodlord helps massively with the compliance aspects of the lettings process, especially with the audit trail built-in,” says Russ Blockley, Managing Director at Gold Key Lettings & Management.

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Topics: North East, Sheffield

Case Study: Wills & Smerdon

Posted by Wills & Smerdon on Jan 4, 2021 2:12:04 PM

"With the increase in legislation and arranging for both landlords and tenants to sign documentation, it made total sense to use Goodlord’s digital function,” says Sara Grey, Lettings Manager at Wills & Smerdon.  

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Topics: South East, Guildford

Case Study: Three Oaks

Posted by Three Oaks on Dec 17, 2020 9:59:31 AM

“We signed up with Goodlord because I looked at the market to see what we need to do to keep moving forward,” says Darshan Sunger, Managing Director at Three Oaks Estate Agents and ARLA Propertymark representative for the Essex Region.

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Topics: London, Redbridge

Case Study: Martin & Co Chelmsford

Posted by Martin & Co on Dec 15, 2020 8:05:44 PM

“Goodlord’s streamlined our process and also the tenant’s process,” says John Frost, Martin & Co Chelmsford. “Everything’s on one platform, so they can do their utilities, they can pay the holding deposit, go through referencing - everything is in one place and the interface itself is really easy to use.”

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Topics: South East, Chelmsford

Case Study: Michael Jones

Posted by Michael Jones on Dec 3, 2020 6:04:28 PM

"Contacting Goodlord was initially prompted by an insurance improvement,” says Mark Howell, Letting Director at Michael Jones Estate Agency.

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Topics: South East, Worthing

Case Study: County Lettings

Posted by County Lettings on Oct 1, 2020 10:33:08 AM

“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”

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Topics: South East, Broxbourne



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