Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

Case Study: Settio


Lettings agency Settio was set up in 2018 to cater to overseas investors, and now feels that a tech platform like Goodlord is essential to minimise risk.

“I've used Goodlord since the beginning,” says Samuel Fitz-Hugh, UK Director at Settio. “The Goodlord platform has been an amazing tool. When I managed multiple offices with multiple teams and administrators, it made such a huge difference."

Having previously worked for a large agency, Fitz-Hugh took Goodlord with him when he co-founded Settio in 2018 to fill the high-end, new build gap in the Manchester lettings market, catering mainly to overseas investors.

He feels that now is the time, more than ever, to use a tech platform like Goodlord, to minimise risk. “People will look at things like Goodlord and tech that can reduce risk, should something like the coronavirus happen again. Using tech like Goodlord, it really helps us - we can do everything from anywhere.”

The move to working remotely was made easy for Settio, having already invested in the Goodlord platform which allows agents to do the whole pre-tenancy process online. “We can use it in an apartment viewing or from our homes. It gives us complete flexibility and, in terms of changes to our business and how we run things, Goodlord hasn't had to change at all - we still use it in exactly the same way. It's coped fantastically with the change in situation.”

In high risk circumstances, Goodlord’s Rent Protection and Legal Expenses Insurance has also proved a valuable option to Settio’s landlords. “We include the rent protection policy in all of our tenancies anyway. It’s a great opportunity to really demonstrate to landlords why this extra protection is so valuable.”


average number of legally compliant documents automated through Goodlord each month


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average hours saved per let with Goodlord

People will look at things like Goodlord and tech that can reduce risk - and allow you to do everything from anywhere.

Samuel Fitz-Hugh

Tim Leffler

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