Case study

How Settio gives customers a "really slick experience" [+ video]

Lettings agency Settio was set up in 2018 to cater to overseas investors, and now feels that a tech platform like Goodlord is essential to minimise risk and offer customers a great experience.

Operating across


Staff members



Hours saved per let

Average time saved using Goodlord


day tenancy completion

Minimum tenancy completion time in days with Goodlord


Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
“I've used Goodlord since the beginning,” says Samuel Fitz-Hugh, UK Director at Settio. “The Goodlord platform has been an amazing tool. When I managed multiple offices with multiple teams and administrators, it made such a huge difference."

Having previously worked for a large agency, Samuel took Goodlord with him when he co-founded Settio in 2018 to fill the high-end, new build gap in the Manchester lettings market, catering mainly to overseas investors. 

"As a small business starting out, you realise that you can't do everything. Having Goodlord takes a huge amount of that work away, and tenants can have a really slick experience."

I can't really imagine the business without Goodlord.

Samuel Fitz-Hugh


Reducing risk

Samuel feels that now is the time, more than ever, to use a tech platform like Goodlord, to minimise risk. “People will look at things like Goodlord and tech that can reduce risk, should something like the coronavirus happen again. Using tech like Goodlord, it really helps us - we can do everything from anywhere.”


A flexible solution

The move to working remotely was made easy for Settio, having already invested in the Goodlord platform which allows agents to do the whole pre-tenancy process online. “We can use it in an apartment viewing or from our homes. It gives us complete flexibility and, in terms of changes to our business and how we run things, Goodlord hasn't had to change at all - we still use it in exactly the same way. It's coped fantastically with the change in situation.”

In high risk circumstances, Goodlord’s Rent Protection and Legal Expenses Insurance has also proved a valuable option to Settio’s landlords. “We include the rent protection policy in all of our tenancies anyway. It’s a great opportunity to really demonstrate to landlords why this extra protection is so valuable.”

Plus tenants have the chance to choose extras as well to help them in the moving process, such as broadband deals or move-in services. "All of the additional services that tenants can get through Goodlord - it's added value."

Settio adds value with:

Tenant referencing

Settio uses Goodlord to reference its tenants quickly and comprehensively.


Tenant services

Settio helps get its tenants move-in ready while creating a new revenue stream for its business.


Rent Protection & Legal Expenses Insurance

Settio protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.


Utility switching

Settio offers its tenants 100% clean electricity and an automated water and council switch.


Tenants contents & liability insurance

Settio offers its tenants a complete package and reduces deposit disputes for its landlords.


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