Case study

How Settio does "everything from anywhere"

Lettings agency Settio was set up in 2018 to cater to overseas investors, and now feels that a tech platform like Goodlord is essential to minimise risk.


Hours saved per let with Goodlord on average


Minimum deal time in days with Goodlord


Average number of legally compliant documents automated each month

Operating across
Number of branches


Number of staff members


Find customer stories near you

“I've used Goodlord since the beginning,” says Samuel Fitz-Hugh, UK Director at Settio. “The Goodlord platform has been an amazing tool. When I managed multiple offices with multiple teams and administrators, it made such a huge difference."

Having previously worked for a large agency, Fitz-Hugh took Goodlord with him when he co-founded Settio in 2018 to fill the high-end, new build gap in the Manchester lettings market, catering mainly to overseas investors.

People will look at things like Goodlord and tech that can reduce risk - and allow you to do everything from anywhere.

Samuel Fitz-Hugh


He feels that now is the time, more than ever, to use a tech platform like Goodlord, to minimise risk. “People will look at things like Goodlord and tech that can reduce risk, should something like the coronavirus happen again. Using tech like Goodlord, it really helps us - we can do everything from anywhere.”

The move to working remotely was made easy for Settio, having already invested in the Goodlord platform which allows agents to do the whole pre-tenancy process online. “We can use it in an apartment viewing or from our homes. It gives us complete flexibility and, in terms of changes to our business and how we run things, Goodlord hasn't had to change at all - we still use it in exactly the same way. It's coped fantastically with the change in situation.”

In high risk circumstances, Goodlord’s Rent Protection and Legal Expenses Insurance has also proved a valuable option to Settio’s landlords. “We include the rent protection policy in all of our tenancies anyway. It’s a great opportunity to really demonstrate to landlords why this extra protection is so valuable.”

Want to see how Goodlord could help your agency? Book a demo now

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

Want to get in touch with us? Please use this form, or send us an email at