“Even after a number of acquisitions, we kept 95% of landlords that came over. This was down to taking our time with the customers, giving them a lot of personal attention and not treating them like a commodity,” says Ed Tyman, Group Operations Manager. Good communication is key to this personal approach for Sowerbys; they excel in creating videos, newsletters and even a magazine.
It was quick, easy to navigate and understand, and it was paper-free, which is always a good thing.
Everything "under one roof"
“However, we knew we weren’t giving our customers the best service that we could, and our staff were struggling with the number of logins and different companies that we were working with,” says Tyman.
This was impacted even more by legislation. “Especially after the Tenant Fees Act with all the documents to update and send, we realised it was time to bring everything under one umbrella. So we looked into Goodlord. We like Goodlord’s ethos and culture. Everything's under one roof, from referencing to insurances, and the whole tenancy flow is easy and transparent.”
Sowerbys adds value with:
Sowerbys uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.Discover
Sowerbys helps get its tenants move-in ready while creating a new revenue stream for its business.Discover
Rent Protection & Legal Expenses Insurance
Sowerbys protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.Discover
Utility switching and void management
Sowerbys offers its tenants 100% clean electricity and an automated water and council switch - with no unexpected bills for its landlords.Discover
Tenants contents & liability insurance
Sowerbys offers its tenants a complete package and reduces deposit disputes for its landlords.Discover