Wilkinson Estates initially joined Goodlord in early 2019, looking for ways to create efficiencies - and has found it to be a selling point to demonstrate how it strives to offer its landlords the best service.
Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.
Martin & Co Chelmsford is a franchisee of the Martin & Co group who joined Goodlord back in January 2020, to take advantage of its streamlined processes and its Rent Protection & Legal Expenses Insurance policy.
Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.
County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.
Cambridge-based estate agents, Redmayne Arnold & Harris, use Goodlord to simplify the pre-tenancy process, creating a better experience with remote-access for their tenants.
Charles David Casson, an independent Chelmsford letting and estate agents, uses the Goodlord platform to standardise the tenant experience - and alleviate pressures on its staff with the online process.
Joining Goodlord in 2019 helped estate agency Homes Partnership to remove the “shackles” of paperwork so it could refocus on growing and making time to talk to its customers.
Sowerbys joined Goodlord in 2019, looking for a solution that would improve their tenants’ experience with an "easy and transparent" tenancy flow.
Anthony Lettings joined Goodlord in 2017 and offers both Goodlord's Deposit Replacement Insurance and Rent Protection and Legal Expenses Insurance to its customers.
"Part of using Goodlord was for our agency's benefit, and part of it was for the landlord's benefits - it's part of our offering to them," says Matthew Wilkinson, Partner at Maidenhead-based Wilkinson Estates. "If I go on a valuation now, I make a point of saying that we use Goodlord's system because it's all under one roof and works brilliantly."
Topics: South East, South Buckinghamshire
"With the increase in legislation and arranging for both landlords and tenants to sign documentation, it made total sense to use Goodlord’s digital function,” says Sara Grey, Lettings Manager at Wills & Smerdon.
Topics: South East, Guildford
“Goodlord’s streamlined our process and also the tenant’s process,” says John Frost, Martin & Co Chelmsford. “Everything’s on one platform, so they can do their utilities, they can pay the holding deposit, go through referencing - everything is in one place and the interface itself is really easy to use.”
Topics: South East, Chelmsford
"Contacting Goodlord was initially prompted by an insurance improvement,” says Mark Howell, Letting Director at Michael Jones Estate Agency.
Topics: South East, Worthing
“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”
Topics: South East, Broxbourne
“Before we had Goodlord, we'd take an application over the phone, write it on a piece of paper that would be filed somewhere, transfer that information onto our system to drive the referencing - Goodlord takes all that away from us,” says Chris Toynbee, Director of the Lettings and Investment Department at Redmayne Arnold & Harris.
Topics: South East, Cambridge
Charles David Casson, a sales and letting agent covering the whole of Essex for lettings, specialises in managing Houses in multiple occupation (HMOs). As well as using Goodlord’s Rent Protection and Legal Expenses Insurance, they’ve got their own unique way to guarantee rent for their landlords.
Topics: South East, Chelmsford
“Goodlord has enabled us to grow. We had hit a ceiling where we couldn’t grow without recruiting more people to cover the administrative side of the job. Goodlord has been a bridge to the next level,” says Adam Charlton, Director.
Topics: South East, Crawley
Sowerbys, a nine-branch-strong estate and lettings agency business in Norfolk, joined Goodlord in 2019, looking for a solution that would improve their customers’ experience and put an end to their staff’s “dashboard fatigue”.
Topics: South East, Norfolk
Anthony Lettings is taking full advantage of Goodlord’s Deposit Replacement Insurance and Rent Protection and Legal Expenses Insurance to increase revenue.
Topics: South East, East Hertfordshire
