Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

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Goodlord customer case studies

Case Study: Martyn Gerrard

Martyn Gerrard, an award winning estate and letting agency operating across North London, joined Goodlord when looking for a Rent Protection Insurance offering to help protect its landlords - and quickly realised that the platform could also help the company save time.

Case Study: Bidwells

Cambridge-based property consultants, Bidwells, is aware of the growing popularity of renting across the UK as a whole, and joined Goodlord back in 2017 to help simplify the lettings process for the agency, and for its tenants.

Case Study: Wilkinson Estates

Wilkinson Estates initially joined Goodlord in early 2019, looking for ways to create efficiencies - and has found it to be a selling point to demonstrate how it strives to offer its landlords the best service.

Case Study: Wills & Smerdon

Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.

Case Study: Martin & Co Chelmsford

Martin & Co Chelmsford is a franchisee of the Martin & Co group who joined Goodlord back in January 2020, to take advantage of its streamlined processes and its Rent Protection & Legal Expenses Insurance policy.

Case Study: Michael Jones

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

Case Study: County Lettings

County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.

Case Study: Redmayne Arnold & Harris

Cambridge-based estate agents, Redmayne Arnold & Harris, use Goodlord to simplify the pre-tenancy process, creating a better experience with remote-access for their tenants.

Case Study: Charles David Casson

Charles David Casson, an independent Chelmsford letting and estate agents, uses the Goodlord platform to standardise the tenant experience - and alleviate pressures on its staff with the online process.

Case Study: Homes Partnership

Joining Goodlord in 2019 helped estate agency Homes Partnership to remove the “shackles” of paperwork so it could refocus on growing and making time to talk to its customers.

Case Study: Martyn Gerrard

Posted by Martyn Gerrard on Apr 19, 2021 8:00:00 AM

"Choosing Goodlord was driven by its Rent Protection solution,” says Greg Tsuman, Lettings Director at North London-based estate and letting agency Martyn Gerrard.

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Topics: South East, Barnet

Case Study: Bidwells

Posted by Bidwells on Apr 14, 2021 7:45:00 AM

"We're becoming a nation of renters now," says Alex Bloxham, Partner and Head of Residential Lettings at Bidwells. "It's about having that flexibility and movement. We are finding that more and more people aren't really perceiving it as a necessity to get on the housing ladder anymore."

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Topics: South East, Cambridge

Case Study: Wilkinson Estates

Posted by Wilkinson Estates on Feb 4, 2021 4:08:00 PM

"Part of using Goodlord was for our agency's benefit, and part of it was for the landlord's benefits - it's part of our offering to them," says Matthew Wilkinson, Partner at Maidenhead-based Wilkinson Estates. "If I go on a valuation now, I make a point of saying that we use Goodlord's system because it's all under one roof and works brilliantly."

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Topics: South East, South Buckinghamshire

Case Study: Wills & Smerdon

Posted by Wills & Smerdon on Jan 4, 2021 2:12:04 PM

"With the increase in legislation and arranging for both landlords and tenants to sign documentation, it made total sense to use Goodlord’s digital function,” says Sara Grey, Lettings Manager at Wills & Smerdon.  

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Topics: South East, Guildford

Case Study: Martin & Co Chelmsford

Posted by Martin & Co on Dec 15, 2020 8:05:44 PM

“Goodlord’s streamlined our process and also the tenant’s process,” says John Frost, Martin & Co Chelmsford. “Everything’s on one platform, so they can do their utilities, they can pay the holding deposit, go through referencing - everything is in one place and the interface itself is really easy to use.”

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Topics: South East, Chelmsford

Case Study: Michael Jones

Posted by Michael Jones on Dec 3, 2020 6:04:28 PM

"Contacting Goodlord was initially prompted by an insurance improvement,” says Mark Howell, Letting Director at Michael Jones Estate Agency.

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Topics: South East, Worthing

Case Study: County Lettings

Posted by County Lettings on Oct 1, 2020 10:33:08 AM

“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”

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Topics: South East, Broxbourne

Case Study: Redmayne Arnold & Harris

Posted by RAH on Jul 7, 2020 2:00:12 PM

“Before we had Goodlord, we'd take an application over the phone, write it on a piece of paper that would be filed somewhere, transfer that information onto our system to drive the referencing - Goodlord takes all that away from us,” says Chris Toynbee, Director of the Lettings and Investment Department at Redmayne Arnold & Harris.

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Topics: South East, Cambridge

Case Study: Charles David Casson

Posted by Charles David Casson on Jun 19, 2020 3:03:41 PM

Charles David Casson, a sales and letting agency covering the whole of Essex for lettings, specialises in managing Houses in Multiple Occupation (HMOs). As well as using Goodlord’s Rent Protection and Legal Expenses Insurance, they’ve got their own unique way to guarantee rent for their landlords.

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Topics: South East, Chelmsford

Case Study: Homes Partnership

Posted by Homes Partnership on Mar 5, 2020 9:13:59 AM

“Goodlord has enabled us to grow. We had hit a ceiling where we couldn’t grow without recruiting more people to cover the administrative side of the job. Goodlord has been a bridge to the next level,” says Adam Charlton, Director.

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Topics: South East, Crawley



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