Case study

How Ferndown Estates "drastically improved" its tenancy timeframes

The Birmingham and North Solihull-based Ferndown Estates joined Goodlord in 2017 to improve the lettings experience for both their landlords and their tenants.

Start reading Book a demo
Operating across
Staff members

11-50

3

day tenancy completion

Minimum tenancy completion time in days with Goodlord

88

Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency

Related case studies

How Milburys focused on managed properties by embracing change and technology
Start reading
How Lets2Share uses Goodlord to build stronger relationships with their landlords
Start reading
How Pocock & Shaw found a solution to "take the pressure off"
Start reading
How Martyn Gerrard uses RentTech to "stand out from competitors"
Start reading
How Lease for Life elevated its business presence and processes
Start reading
How Gray & Toynbee found a tech solution that "uses automation in the right way"
Start reading
How Charles David Casson saves on "a full-time member of staff"
Start reading
How Dawsons takes a "technology-first approach" to lettings
Start reading
How Propfinity found an eye-opening business opportunity
Start reading
How Elevation Lettings found a "much more streamlined" referencing process
Start reading
How Infinite Property keeps a "bulletproof" audit trail
Start reading
How White & Sons found a tech solution that's a "complete lifesaver"
Start reading
How Prime Living found a referencing "game changer"
Start reading
How Stratfords shaved "90% off" the time it spends on each tenancy
Start reading
How Avocado Property saves "someone employed 25 hours a week" [+ video]
Start reading
How David Conway found a "really effective" way to collect rent
Start reading
How Hotspur Residential saves "a good hour and a half a day" when collecting rent
Start reading
How Buttercross Estates has "more control with referencing" through the Vouch integration
Start reading
How Nock Deighton found an integration to make processes "very fast moving and very swift"
Start reading
How Zest Sales & Lettings stays at the "forefront of the property industry"
Start reading
How Property Shop Yorkshire found a solution that "made other people's rent protection policies worthless"
Start reading
How Gold Key Lettings & Management found "massive peace of mind"
Start reading
How Wills & Smerdon saves "hours of administration"
Start reading
How Michael Jones found a solution that "ticked all the boxes"
Start reading
How Redbrik made Rent Protection its "main product" for landlords
Start reading
How Sure Property Group eliminated "dead time" when out and about
Start reading
How Canary Properties uses Rent Protection to minimise "uncertainty"
Start reading
How Normie & Co "revolutionised" its processes
Start reading
How Cooper Green Pooks does its job "in the slickest way possible"
Start reading
How Homes Partnership threw off the “shackles” of paperwork
Start reading
How Anthony Lettings offers a rent protection policy that's "second to none"
Start reading
"The advice I would give to any lettings agent in today's market is to consider the relationship they have, not only with their landlord, but also with their tenant," says Ian Crampton, Sales Director at Ferndown Estates. "I say to my staff all the time: we're not here for a quick sale, we’re here to do the right thing for that client. That's what I'm passionate about.”

To improve the experience for their landlords and tenants, the Birmingham and North Solihull-based lettings agency joined Goodlord in 2017. "Property software is the be-all and end-all when it comes to processing tenancies, something that we were actively trying to improve upon when we came across Goodlord,” says Crampton.

I can't recommend Goodlord enough, it really should be at the core of any lettings business.

Ian Crampton

Ferndown Estates

“This technology has drastically improved our pre- to post-tenancy timeframes. Our staff are less stressed and the way we interact with tenants has greatly enhanced and streamlined our business. It means that we can spend more time on the things that are actually important to us - meeting tenants and landlords, and getting more properties into our business."

Technology for success

Going forwards, Crampton emphasises the importance of agencies investing in technology to help boost their business. “Any forward-thinking agent has got to embrace the property technology that is readily available out there to make their business successful. They've really got to look at all of their systems and find something as good as Goodlord has been for us."

adds value with:

Tenant referencing

uses Goodlord to reference its tenants quickly and comprehensively.

Discover

Tenant services

helps get its tenants move-in ready while creating a new revenue stream for its business.

Discover

Rent Protection & Legal Expenses Insurance

protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.

Discover

Utility switching

offers its tenants 100% clean electricity and an automated water and council switch.

Discover

Tenants contents & liability insurance

offers its tenants a complete package and reduces deposit disputes for its landlords.

Discover

Want to see how Goodlord could help your agency? Book a demo now

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

Want to get in touch with us? Please use this form, or send us an email at info@goodlord.co.

Goodlord HQ

The Hickman
 2-4 Whitechapel Rd
London
E1 1EW

Say hello

Need to get in touch?
Contact us

020 3198 2060

Work here

Want to join our brilliant team?
See our available jobs!

  • Company number: 8933499
  • VAT: 274970368

Oh Goodlord Limited is an Appointed Representative of Goodlord Protect Limited for general insurance products and credit broking. Goodlord Protect Limited is directly authorised by the Financial Conduct Authority, registration number 836727. You can check this information on the Financial Services Register by visiting www.fca.org.uk/register or by telephoning 0800 111 6768 (Freephone) or 0300 500 8082 from the UK. The FCA is the independent watchdog that regulates financial services.