How Charles David Casson saves on "a full time member of staff" [+ video]

Saving on staff

Joining Goodlord in 2016 has also eased staffing pressures and created a standardised and easy way to coordinate the tenant process. "Goodlord saves us a full-time member of staff, at least 40 hours a week," Neil says.

"We would have to have more administrators in the business if we didn't have the Goodlord platform taking care of that administration for us. It completely systemised our tenant onboarding process."

Compliance covered

Compliance is another challenging area for agents, who have to keep on top of it all for the sake of their landlords - but Goodlord helps lighten that load, says Neil.

"We know our compliance is taken care of because the how to rent guide, all the certificates, everything that we have to cover is taken care of on the Goodlord platform. We've never missed serving any of them, which means great peace of mind for us as an agent."

Making acquisitions easy

Acquiring new businesses is also made easier when that agency is already set up on Goodlord, as Neil has experienced first hand.

"An agency that we acquired was already using Goodlord, which meant that their landlords and tenants were already used to it," he says. "Our team is used to it too, and there's no extra data entry."

The online system also ensures a clearer audit trail of all relevant documentation when making the transition through acquisition. "Having both sides on Goodlord makes the due diligence process a lot easier," says Neil.

"Normally, we'd have to go into their office, and look through all their files. As they were using Goodlord, we could simply log in to Goodlord and go through their tenancies that way instead."