How Martyn Gerrard uses rent protection to "stand out from competitors"

A time-saving solution

Once Martyn Gerrard was set up on Goodlord’s platform, the full benefit of everything that Goodlord does became obvious. “Although the platform wasn't what initially attracted me, I see a lot of time saved by the platform," says Greg. "The more time you save, the more money you can make, and we've experienced that firsthand, since moving over to Goodlord."

A fully compliant audit trail

Another bonus of the platform is the audit trail of documents and emails sent, to help each agency stay compliant. "We love the fact that we can collate all the compliance certification and ensure that we can prove service, all the time," says Greg. "In 2021, we've been approached by more landlords than ever whose agents didn't meet all the compliance requirements. Martyn Gerrard could step in to help and ensure our landlords that their compliance obligations would be met, with the help of Goodlord."

It's this extra level of assurance which can make all the difference to an agency's service and reputation. "All agents are equally good, until things start going wrong - knowing that there is a paper trail helps us assure clients that they can have complete peace of mind," says Greg.

"I was speaking to a client who wanted to know what checks were done on a tenant back in April 2021. By logging into the Goodlord platform, going into the tenancy, looking at where all of the logs are saved, I was able to provide dates and timestamps as to what happened, when it happened. That proof is very useful."