How Infinite Property keeps a "bulletproof" audit trail

A compliant audit trail

Another time-intensive - and potentially costly - aspect of a letting agent's job is staying on top of compliance. 

"We've taken over management from other agents that didn't use Goodlord. If we had to try and evict the tenant, there was nothing signed to say the tenants have had the electric or gas certificates, or the How to Rent guide," explains Darren.

"Now, Goodlord's audit trail is bulletproof. If you go to court with a Goodlord AST, you can't really go wrong because the tenant has signed to say they've had every document they were supposed to have at the start of the tenancy."

Future-proofing your business with innovative suppliers

Proptech suppliers need to ensure they keep up to date with what their customers need, to help them stay ahead in a busy market. That involves listening to customers and releasing new features and products to help them stay competitive.

"With Goodlord constantly releasing new features, such as the Landlord Terms of Business, for example - we can see the way that Goodlord will continue to be beneficial for the business in the future," says Darren.

"If you put landlord terms of business through Goodord, the landlord's already on the systems when creating the application, which makes the process even shorter because you've got half the information there already. You can see how that will help us speed up the process massively."

Boosting business performance and profits

Goodlord's time saving capabilities can also help the agency to boost its business performance.

"The time Goodlord helps us save makes our business more profitable," says Darren. "The amount of time it frees up for us to do other things such as go out and get four or five new landlords, whereas previously we'd be held up by applications and chasing references."

Avoiding a drain on admin

Darren highlights his two top Goodlord features, based on how much admin time they help the agency save. "Our favourite Goodlord features are the e-signing and online move-in monies process," he says.

"Those were always a big admin drain for us. It's much easier now because we're not constantly chasing tenants to send payments - the money simply comes into us. We already know where that's allocated to and what the deposit is for."

About Infinite Property

Infinite Property launched in 2008, initially selling, letting, and managing properties across the North of England. Now, with activities expanded across the whole of England, they have an extensive network and use innovative marketing technologies to bring sellers and landlords together with buyers and tenants respectively.