How Michael Jones found a solution that "ticked all the boxes"

Automation with a personal touch

“At Michael Jones, we're continuously looking for ways to improve our customers experience and increase automation to our business without losing personal customer interaction and experience," says Mark "It’s important that we have reliable systems in place which can handle our large volumes of business. I soon realised that Rent Protection Insurance was just the beginning, and that Goodlord ticked all the boxes."

Less time on administration

The Goodlord platform helped Michael Jones to achieve this balance between automation and ensuring its customer service remained personal. “We’ve been able to spend less time on administration and focus more of our effort and time into our service elements. It's been a positive acquisition for our business, especially this year where our customers relied on us for additional support,” says Mark.

“We now use Goodlord for more than just insurance, and couldn’t be happier with the results we have achieved through this affiliation.”