Case study

How Michael Jones found a solution that "ticked all the boxes"

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

Operating across


Staff members



Hours saved per let

Average time saved using Goodlord


day tenancy completion

Minimum tenancy completion time in days with Goodlord


Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

"Contacting Goodlord was initially prompted by an insurance improvement,” says Mark Howell, Letting Director at Michael Jones Estate Agency.

While looking for a new Rent Protection provider, to help guard their landlords from a loss of rental income, Mark realised the potential of Goodlord for helping to streamline other areas of the business.

Joining Goodlord has helped us to deal with high volumes and exponentially grow without having to employ extra people.

Mark Howell

Michael Jones & Company

Automation with a personal touch

“At Michael Jones, we're continuously looking for ways to improve our customers experience and increase automation to our business without losing personal customer interaction and experience," says Mark "It’s important that we have reliable systems in place which can handle our large volumes of business. I soon realised that Rent Protection Insurance was just the beginning, and that Goodlord ticked all the boxes."

Michael Jones

Less time on administration

The Goodlord platform helped Michael Jones to achieve this balance between automation and ensuring its customer service remained personal. “We’ve been able to spend less time on administration and focus more of our effort and time into our service elements. It's been a positive acquisition for our business, especially this year where our customers relied on us for additional support,” says Mark.

“We now use Goodlord for more than just insurance, and couldn’t be happier with the results we have achieved through this affiliation.”

Michael Jones & Company adds value with:

Tenant referencing

Michael Jones & Company uses Goodlord to reference its tenants quickly and comprehensively.


Tenant services

Michael Jones & Company helps get its tenants move-in ready while creating a new revenue stream for its business.


Rent Protection & Legal Expenses Insurance

Michael Jones & Company protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.


Utility switching

Michael Jones & Company offers its tenants 100% clean electricity and an automated water and council switch.


Tenants contents & liability insurance

Michael Jones & Company offers its tenants a complete package and reduces deposit disputes for its landlords.


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