While looking for a new Rent Protection provider, to help guard their landlords from a loss of rental income, Mark realised the potential of Goodlord for helping to streamline other areas of the business.
Joining Goodlord has helped us to deal with high volumes and exponentially grow without having to employ extra people.
Michael Jones & Company
Automation with a personal touch
“At Michael Jones, we're continuously looking for ways to improve our customers experience and increase automation to our business without losing personal customer interaction and experience," says Mark "It’s important that we have reliable systems in place which can handle our large volumes of business. I soon realised that Rent Protection Insurance was just the beginning, and that Goodlord ticked all the boxes."
Less time on administration
The Goodlord platform helped Michael Jones to achieve this balance between automation and ensuring its customer service remained personal. “We’ve been able to spend less time on administration and focus more of our effort and time into our service elements. It's been a positive acquisition for our business, especially this year where our customers relied on us for additional support,” says Mark.
“We now use Goodlord for more than just insurance, and couldn’t be happier with the results we have achieved through this affiliation.”
Michael Jones & Company adds value with:
Michael Jones & Company uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.Discover
Michael Jones & Company helps get its tenants move-in ready while creating a new revenue stream for its business.Discover
Rent Protection & Legal Expenses Insurance
Michael Jones & Company protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.Discover
Utility switching and void management
Michael Jones & Company offers its tenants 100% clean electricity and an automated water and council switch - with no unexpected bills for its landlords.Discover
Tenants contents & liability insurance
Michael Jones & Company offers its tenants a complete package and reduces deposit disputes for its landlords.Discover