Case study

How Zest Sales & Lettings stays at the "forefront of the property industry"

Zest Sales and Lettings is all about going above and beyond to provide good customer service. The agency is meticulous in choosing the right people, and in choosing the right technologies, like Goodlord, to support its employees.

Staff members

1-10

4

day tenancy completion

Minimum tenancy completion time in days with Goodlord

101

Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
"You can provide great service with a really good staff, but if you haven't got the systems to back that up, then you're falling short," says Beth Perry, Operations Director at Zest Sales and Lettings. "I think it's a combination of things coming together, having great staff and using intuitive technology. That's really the forefront of the property industry."

A customer-focused approach

The Bath-based agency has used Goodlord since early 2020 to support their processes and feels an affinity with the customer-focused approach of the platform. "There are several things about Goodlord that we are incredibly happy with," says Beth. "The support that was given to us was above and beyond during the pandemic, through the webinars that were out there for our staff. I'm all about customer service, so it's incredibly comforting to know that Goodlord is coming from that same place."

The efficiency and competency with which Goodlord works supports all of our own values that we have here as a business.

Beth Perry

Zest Sales & Lettings

An agency first

As well as the complementary values, Goodlord has helped concretely in one business activity in particular. "This is the first year that we've put all of our student tenancies through Goodlord," says Beth. "We've never had the referencing and contract signing done so efficiently and quickly. This is the first year in our 12 year history where we've had student tenancy agreements signed before the end of November. It's never happened before.

Bath

"The efficiency and competency with which Goodlord works supports all of our own values that we have here as a business," she says. "It's lovely to work with a company like Goodlord where we're all on the same page."

Zest Sales & Lettings adds value with:

Tenant referencing

Zest Sales & Lettings uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.

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Tenant services

Zest Sales & Lettings helps get its tenants move-in ready while creating a new revenue stream for its business.

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Rent Protection & Legal Expenses Insurance

Zest Sales & Lettings protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.

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Utility switching and void management

Zest Sales & Lettings offers its tenants 100% clean electricity and an automated water and council switch - with no unexpected bills for its landlords.

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Tenants contents & liability insurance

Zest Sales & Lettings offers its tenants a complete package and reduces deposit disputes for its landlords.

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