Case study

How Hotspur Residential reduced its admin time by "at least fifty percent"

Hotspur Residential, operating in the Northumberland area, wanted to simplify the tenants’ letting process, and maintain a good level of service with its landlords - so it joined Goodlord in 2017.

Operating across
Staff members



day tenancy completion

Minimum tenancy completion time in days with Goodlord


Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
Hotspur Residential has the advantage in the Northumberland area as a pure lettings agency, rather than an estate agency who also does lettings. “As we’re more focused on lettings, we’re more up to date with legislation and proptech,” says Justin Mathews, Director at Hotspur Residential.

Case in point: they joined Goodlord in 2017. “Goodlord has probably reduced our admin time by at least fifty percent. It gives us much more time to develop the business, go out and talk to clients more and take on more properties that we can let,” says Mathews.

After two years with Goodlord, we feel we need to fit as much as we can under their umbrella.

Justin Mathews

Hotspur Residential

This decrease in admin means the agency now concentrate their efforts on simplifying their tenants’ letting process, and maintaining a good level of service for their landlords, which includes offering Goodlord’s Rent Protection and Legal Expenses Insurance.


“We use Goodlord Rent Protection and Legal Expenses Insurance,” says Mathews. “The main worry for landlords is property damage, rent arrears and having to pay for evictions - so this service reassures them. We find that a lot of our landlords are willing to pay a little bit extra through us to get that reassurance.”

adds value with:

Tenant referencing

uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.


Tenant services

helps get its tenants move-in ready while creating a new revenue stream for its business.


Rent Protection & Legal Expenses Insurance

protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.


Utility switching and void management

offers its tenants 100% clean electricity and an automated water and council switch - with no unexpected bills for its landlords.


Tenants contents & liability insurance

offers its tenants a complete package and reduces deposit disputes for its landlords.


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