How Elevation Lettings found a "much more streamlined" referencing process

Time saving in a single system

Once training on Goodlord has taken place, that's when the time-saving benefits really start to kick in. "All agents are time poor, we're chasing time every single day," says Mark. "It's easy to get up to speed with a system like Goodlord's - once it's in place, it's free wheeling all the way. We've been very pleased with it.."

A lot of the time saving comes with allowing teams to focus on a limited number of systems, to do their job more efficiently. "The team saves so much time using Goodlord, rather than jumping from one system to the next," Mark explains. "Before Goodlord, not only were we using a manual process, we were duplicating everything on our CRM."

A streamlined referencing process

As well as being user friendly, Goodlord provides a more streamlined journey through the referencing process. "With our previous referencing provider, we had to go into different parts of the system to upload different documents and take different actions - Goodlord is much more streamlined."

This streamlined experience at the back end is duplicated for the end user - the tenant. "For our tenants, the referencing process is easy too," says Mark.

Content for agents

Elevation Lettings is always looking for additional ways to bring value to its customers, through keeping up to date on industry news. "The Goodlord podcasts and webinars are great," says Mark.

This content, alongside blogs, e-books, downloadable resources and more, can all be accessed via Goodlord's Newsagent content hub, for agents to use.

On top of this, agents can also access their agency's business performance insights, to help them understand more about their business and how it compares to the regional and Goodlord average - to help them show the value they bring to landlords.

"We all know that content and information is a great way to market a property. Agents being time poor, we all know what we should be saying, but no one has any time to do it," says Mark. Now, with Goodlord's help, agents have a way.

About Elevation Lettings

Established in 1992, Elevation operates across Bedford, Cambridge and Milton Keynes as an independent estate agency group, offering a range of services from renting or letting and buying and selling, to land or mortgage advice.