Case study

How County Lettings found a solution to keep tenants moving during lockdown

County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.

Operating across
Branches

2

Staff members

1-10

3

Hours saved per let

Average time saved using Goodlord

5

day tenancy completion

Minimum tenancy completion time in days with Goodlord

36

Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”

County Lettings is a Hertford-based agency working solely in lettings. With expertise spanning 30 years of the agency’s existence, it's previously taken a traditional paper-based and face-to-face approach to helping its customers move through the tenancy process. This changed with the introduction of Goodlord to their processes.

If it wasn’t for Goodlord, people wouldn't have been able to move in during lockdown.

Beverly Myott

County Lettings

“It meant that we could have people move in during lockdown,” says Beverley. “Before, they would have come to the office and sat there for half an hour, reading the tenancy agreement again and so on, but all we had to do was say ‘here are your keys’ - and that was it because everything was signed up and done.”

Simple to "pick up"

With a traditional customer-base, it wasn’t just the agency but also their clients who had to adapt to the new system - with a successful outcome. “One customer thought she’d find it quite tricky. She's in her late seventies - but she's fine. She likes the fact that she's got her copy of the tenancy agreement there, everything's in a file on a laptop for her. She's picked it up well.”

Hertford County Lettings

A recommended solution

The decision to move to using a digital pre-tenancy platform was not an easy one to make, but Beverley found reassurance from another agency with experience of the platform. “I spoke to somebody who works at an agency who's been using it for quite a long time. She reassured us, saying that they now couldn’t live without it. And now, after a few short months, I think we’re on that road.”

County Lettings adds value with:

Tenant referencing

County Lettings uses Goodlord to reference its tenants quickly and comprehensively from as little as £8.

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Tenant services

County Lettings helps get its tenants move-in ready while creating a new revenue stream for its business.

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Rent Protection & Legal Expenses Insurance

County Lettings protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.

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Utility switching and void management

County Lettings offers its tenants 100% clean electricity and an automated water and council switch - with no unexpected bills for its landlords.

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Tenants contents & liability insurance

County Lettings offers its tenants a complete package and reduces deposit disputes for its landlords.

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Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

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