Case study

How Homelets Bath uses tech to stay ahead of "competitive forces"

The family-owned lettings agency, HomeLets Bath, joined Goodlord in 2017 to deliver a better service to both landlords and tenants.

Start reading Book a demo
Operating across
Staff members

11-50

1

day tenancy completion

Minimum tenancy completion time in days with Goodlord

173

Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency

Related case studies

How Gray & Toynbee found a tech solution that "uses automation in the right way"
Start reading
How Prime Living found a referencing "game changer"
Start reading
“There are a lot of challenges. Lots of agents do things in different ways,” says Marcus Arundell, Managing Director. “We're trying to adapt to competitive forces like online-based agents and other disruptors who are trying to change their approach.”

“In terms of technology, we're in a game-changing environment at the moment and that's huge because I think that, for too long, we've been guilty of doing things old hat, but we're now doing lots to ensure that we're moving across to the digital environment.”

Goodlord's platform is pushing us forward so we can deliver a better service to both landlords and tenants.

Marcus Arundell

Homelets Bath

A better customer service

Practising what they preach, the family-owned full service lettings and management agency joined Goodlord in 2017. “Part of us moving to a digital environment is the use of the Goodlord platform, which is pushing us forward to deliver a better service to both landlords and tenants.”

Moving with the times

Arundell thinks that this is a trend that all agents will have to follow just to keep up. “In terms of moving with the times and engaging with tech I think as an agent you need to be looking at yourself, your systems and your client base to build some tech into that to help - I can't see how you're going to move forward, to reach that top line value to compete with the best and brightest in your local market, if you don’t.”

Homelets Bath adds value with:

Tenant referencing

Homelets Bath uses Goodlord to reference its tenants quickly and comprehensively.

Discover

Tenant services

Homelets Bath helps get its tenants move-in ready while creating a new revenue stream for its business.

Discover

Rent Protection & Legal Expenses Insurance

Homelets Bath protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.

Discover

Utility switching

Homelets Bath offers its tenants 100% clean electricity and an automated water and council switch.

Discover

Tenants contents & liability insurance

Homelets Bath offers its tenants a complete package and reduces deposit disputes for its landlords.

Discover

Want to see how Goodlord could help your agency? Book a demo now

Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.

If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.

Want to get in touch with us? Please use this form, or send us an email at info@goodlord.co.

Goodlord HQ

The Hickman
 2-4 Whitechapel Rd
London
E1 1EW

Say hello

Need to get in touch?
Contact us

020 3198 2060

Work here

Want to join our brilliant team?
See our available jobs!

  • Company number: 8933499
  • VAT: 274970368

Oh Goodlord Limited is an Appointed Representative of Goodlord Protect Limited for general insurance products and credit broking. Goodlord Protect Limited is directly authorised by the Financial Conduct Authority, registration number 836727. You can check this information on the Financial Services Register by visiting www.fca.org.uk/register or by telephoning 0800 111 6768 (Freephone) or 0300 500 8082 from the UK. The FCA is the independent watchdog that regulates financial services.