Joining Goodlord in 2017 was in line with the estate agency’s move to a digital-first approach - which made shifting to a remote working model much easier. “Our phones are all VoIP phones, so they can be plugged in at home. All of our online systems are cloud-based. We didn't really have any pain points in shifting from the office to home other than the physicality.”
With compliance, contracts, and paperwork all in one place, the Goodlord platform has been invaluable to us over the last few years.
The digital-first approach extends to tenants. “Our tenants don't need to come into the office to do paperwork unnecessarily. It's allowed us to have contact-free payments, referencing, contract signing and so on - on the day of the move, it's in and out.”
Using Goodlord doesn’t just make remote working easier. Matt says that it makes the move-in process much smoother for all parties involved - and helps keep the agency compliant. “The move-in process is so nice now because, on the day of moving, everything's done,” he says. “They've got all of their certificates for compliance which we can track. The system gives us reminders of when gas safeties are up. At a time when legislation is so strict, Goodlord is a great safety net for that."
It’s also an easy system to pick up and use, in Matt's experience. “It's hard to train people in the current market because everyone's so busy but the Goodlord platform’s easy, it’s not overly complicated."
Since the start of the pandemic, the Goodlord platform has offered an additional benefit. “This year it's become great from a safety perspective. The tenants don't need to come into the office to do paperwork unnecessarily. It's allowed us to have contact-free payments, referencing, contract signing and so on - on the day of the move, it's in and out.”
It also helped the agency grow, without having to take on more people. "We had more staff back then and, as people naturally left to do other things, we didn't replace them because people were able to do more with smarter tools [such as Goodlord]. Whether you drop in another 10 properties, 20, 50 - we can cope with the workload because it's all digitised."
Christopher Shaw adds value with:
Christopher Shaw uses Goodlord to reference its tenants quickly and comprehensively.Discover
Christopher Shaw helps get its tenants move-in ready while creating a new revenue stream for its business.Discover
Rent Protection & Legal Expenses Insurance
Christopher Shaw protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.Discover
Christopher Shaw offers its tenants 100% clean electricity and an automated water and council switch.Discover
Tenants contents & liability insurance
Christopher Shaw offers its tenants a complete package and reduces deposit disputes for its landlords.Discover