Case study

How Christopher Shaw can "do more with smarter tools" [+ video]

Christopher Shaw is a digital-first estate agency offering a range of property services across Bournemouth and Poole. It joined Goodlord in 2017 to continue developing its digital approach - and to offer a "safety-net" for compliance.

Operating across
Staff members



Hours saved per let

Average time saved using Goodlord


day tenancy completion

Minimum tenancy completion time in days with Goodlord


Compliant documents automated

Documents sent automatically to tenants per month through Goodlord

Goodlord helps this agency
“We've been using Goodlord for over three years now. In that time we've processed over 1,000 tenancies on the platform,” says Matt Dilkes, Lettings Director at Christopher Shaw. “I couldn't imagine going back to how we did it before, it's very normal now. There are other signing platforms but they're not under one roof.”

Joining Goodlord in 2017 was in line with the estate agency’s move to a digital-first approach - which made shifting to a remote working model much easier. “Our phones are all VoIP phones, so they can be plugged in at home. All of our online systems are cloud-based. We didn't really have any pain points in shifting from the office to home other than the physicality.”

With compliance, contracts, and paperwork all in one place, the Goodlord platform has been invaluable to us over the last few years.

Matt Dilkes

Christopher Shaw

The digital-first approach extends to tenants. “Our tenants don't need to come into the office to do paperwork unnecessarily. It's allowed us to have contact-free payments, referencing, contract signing and so on - on the day of the move, it's in and out.”

Staying compliant

Using Goodlord doesn’t just make remote working easier. Matt says that it makes the move-in process much smoother for all parties involved - and helps keep the agency compliant. “The move-in process is so nice now because, on the day of moving, everything's done,” he says. “They've got all of their certificates for compliance which we can track. The system gives us reminders of when gas safeties are up. At a time when legislation is so strict, Goodlord is a great safety net for that."

It’s also an easy system to pick up and use, in Matt's experience. “It's hard to train people in the current market because everyone's so busy but the Goodlord platform’s easy, it’s not overly complicated."

Christopher Shaw Bournemouth

Since the start of the pandemic, the Goodlord platform has offered an additional benefit. “This year it's become great from a safety perspective. The tenants don't need to come into the office to do paperwork unnecessarily. It's allowed us to have contact-free payments, referencing, contract signing and so on - on the day of the move, it's in and out.”

Agency growth

It also helped the agency grow, without having to take on more people. "We had more staff back then and, as people naturally left to do other things, we didn't replace them because people were able to do more with smarter tools [such as Goodlord]. Whether you drop in another 10 properties, 20, 50 - we can cope with the workload because it's all digitised."

Christopher Shaw adds value with:

Tenant referencing

Christopher Shaw uses Goodlord to reference its tenants quickly and comprehensively.


Tenant services

Christopher Shaw helps get its tenants move-in ready while creating a new revenue stream for its business.


Rent Protection & Legal Expenses Insurance

Christopher Shaw protects its landlords and reduces its admin - all while getting rewarded for offering more - with Goodlord's Rent Protection Insurance.


Utility switching

Christopher Shaw offers its tenants 100% clean electricity and an automated water and council switch.


Tenants contents & liability insurance

Christopher Shaw offers its tenants a complete package and reduces deposit disputes for its landlords.


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