Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

Goodlord customer case studies

Case Study: The Property Shop Yorkshire

The Property Shop Yorkshire uses Goodlord's platform to manage many steps in the lettings process, and to offer its clients extra services - including Goodlord's Rent Protection Service, which has protected the agency's landlords throughout the pandemic, where other policy providers have struggled.

Case Study: Gold Key Lettings & Management

Gold Key Lettings joined Goodlord in May 2020 having searched for a new Rent Protection Insurance provider, and discovered how the platform could help the Sheffield-based lettings agency manage its compliance.

Case Study: Wills & Smerdon

Wills & Smerdon were one of many agents who signed up with Goodlord in 2020, as remote working and limiting face-to-face contact with tenants became more of a necessity.

Case Study: Three Oaks

A specialist in residential lettings and property management, Three Oaks is a family-run agency with a wealth of experience in the Chigwell area. Keeping up with due diligence is of vital importance to this agency, which is why it joined Goodlord in early 2020.

Case Study: Martin & Co Chelmsford

Martin & Co Chelmsford is a franchisee of the Martin & Co group who joined Goodlord back in January 2020, to take advantage of its streamlined processes and its Rent Protection & Legal Expenses Insurance policy.

Case Study: Michael Jones

Goodlord has enabled Michael Jones Estate Agency to focus on its customers' experience and reduce time spent on administration.

Case Study: County Lettings

County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.

Case Study: Christopher Shaw

Christopher Shaw is a digital-first estate agency offering a range of property services across Bournemouth and Poole. It joined Goodlord in 2017 to continue developing its digital approach - and to offer a "safety-net" for compliance.

Case Study: Set To Let

Set To Let is an agency offering lettings and property management expertise primarily in the residential sector. Based in Leicester, with a landlord’s understanding of the industry, it joined Goodlord in 2019 to help "shoulder the burden of compliance."

Case Study: Redbrik Sheffield

Redbrik, an estate agency based in Sheffield and Chesterfield, joined Goodlord to help with efficiency - and discovered the extra benefit of offering Goodlord Switch and Rent Protection and Legal Expenses Insurance to its clients.

Case Study: The Property Shop Yorkshire

Posted by The Property Shop Yorkshire on Jan 18, 2021 3:54:53 PM

"We have a practical approach to lettings, being landlords, which is good because we already understand all the problems that may arise and the regulations. We also understood that we should systemise things from the beginning," says Ryan Melles, Owner of The Property Shop Yorkshire.

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Topics: North East, East Riding of Yorkshire

Case Study: Gold Key Lettings & Management

Posted by Gold Key Lettings & Management on Jan 18, 2021 12:18:07 PM

“Goodlord helps massively with the compliance aspects of the lettings process, especially with the audit trail built-in,” says Russ Blockley, Managing Director at Gold Key Lettings & Management.

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Topics: North East, Sheffield

Case Study: Wills & Smerdon

Posted by Wills & Smerdon on Jan 4, 2021 2:12:04 PM

"With the increase in legislation and arranging for both landlords and tenants to sign documentation, it made total sense to use Goodlord’s digital function,” says Sara Grey, Lettings Manager at Wills & Smerdon.  

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Topics: South East, Guildford

Case Study: Three Oaks

Posted by Three Oaks on Dec 17, 2020 9:59:31 AM

“We signed up with Goodlord because I looked at the market to see what we need to do to keep moving forward,” says Darshan Sunger, Managing Director at Three Oaks Estate Agents and ARLA Propertymark representative for the Essex Region.

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Topics: London, Redbridge

Case Study: Martin & Co Chelmsford

Posted by Martin & Co on Dec 15, 2020 8:05:44 PM

“Goodlord’s streamlined our process and also the tenant’s process,” says John Frost, Martin & Co Chelmsford. “Everything’s on one platform, so they can do their utilities, they can pay the holding deposit, go through referencing - everything is in one place and the interface itself is really easy to use.”

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Topics: South East, Chelmsford

Case Study: Michael Jones

Posted by Michael Jones on Dec 3, 2020 6:04:28 PM

"Contacting Goodlord was initially prompted by an insurance improvement,” says Mark Howell, Letting Director at Michael Jones Estate Agency.

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Topics: South East, Worthing

Case Study: County Lettings

Posted by County Lettings on Oct 1, 2020 10:33:08 AM

“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”

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Topics: South East, Broxbourne

Case Study: Christopher Shaw

Posted by Christopher Shaw on Sep 23, 2020 12:18:56 PM

“We've been using Goodlord for over three years now. I think in that time we've processed 820 tenancies on the platform,” says Matt Dilkes, Lettings Director at  Christopher Shaw. “I couldn't imagine going back to how we did it before, it's very normal now. There are other signing platforms but they're not under one roof.”

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Topics: South West, Bournemouth

Case Study: Set To Let

Posted by Set To Let on Sep 23, 2020 9:49:45 AM

Set To Let is an independent lettings and property management agency based in Leicester, with a landlord’s insights into the potential issues their clients could face. These include, amongst other things, compliance - something which joining Goodlord in 2019 helped them to deal with.

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Topics: East Midlands, Leicester

Case Study: Redbrik Sheffield

Posted by Redbrik on Sep 15, 2020 4:59:57 PM

Redbrik is a rapidly expanding estate agency based in Sheffield and Chesterfield. Joining Goodlord in 2019 has helped the agency maintain a high level of efficiency while growing, says Jennifer Hitchman, Sheffield Lettings Manager.

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Topics: Sheffield, East Midlands



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