Agency case studies

Learn from Goodlord's success stories

Goodlord customers all around the UK are using our platform to save time and money, remain compliant, and generate additional revenue. But you don’t have to take our word for it - here’s what our customers have to say.

Goodlord customer case studies

Case Study: County Lettings

County Lettings is the longest established sole letting agents in the Hertfordshire area, with over 30 years' experience. Having previously taken a paper-based approach to lettings, it's now evolving its processes to offer its customers a digital solution.

Case Study: Christopher Shaw

Christopher Shaw is a digital-first estate agency offering a range of property services across Bournemouth and Poole. It joined Goodlord in 2017 to continue developing its digital approach - and to offer a "safety-net" for compliance.

Case Study: Set To Let

Set To Let is an agency offering lettings and property management expertise primarily in the residential sector. Based in Leicester, with a landlord’s understanding of the industry, it joined Goodlord in 2019 to help "shoulder the burden of compliance."

Case Study: Redbrik Sheffield

Redbrik, an estate agency based in Sheffield and Chesterfield, joined Goodlord to help with efficiency - and discovered the extra benefit of offering Goodlord Switch and Rent Protection and Legal Expenses Insurance to its clients.

Case Study: LiFE Residential

LiFE Residential, a London-based estate agency, uses Goodlord Referencing to give their landlords confidence in the service it can provide.

Case Study: Manlets

Improving customer service and offering an easily accessible pre-tenancy process to their international tenants are just two reasons that Manlets, a letting agency in the Manchester area, joined Goodlord in 2017.

Case Study: Redmayne Arnold & Harris

Cambridge-based estate agents, Redmayne Arnold & Harris, use Goodlord to simplify the pre-tenancy process, creating a better experience with remote-access for their tenants.

Case Study: Sure Property Group

Sure Property Group joined Goodlord to save time, using extra products like Goodlord Switch and Rent Protection and Legal Expenses Insurance to help them towards with this goal - as well as improving the experience of their customers.

Case Study: Ezytrac Property Group

Ezytrac Property Group makes full use of Goodlord's various services - and happily recommends them thanks to the "quality of the team" who aim to "provide the best products".

Case Study: Charles David Casson

Charles David Casson, an independent Chelmsford letting and estate agents, uses the Goodlord platform to standardise the tenant experience - and alleviate pressures on its staff with the online process.

Case Study: County Lettings

Posted by County Lettings on Oct 1, 2020 10:33:08 AM

“We signed up to Goodlord a couple of weeks or so before lockdown,” says Beverley Myott, Director at County Lettings. “We had had some training, and we were quite proactive. We wanted to get going straight away.”

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Topics: South East, Broxbourne

Case Study: Christopher Shaw

Posted by Christopher Shaw on Sep 23, 2020 12:18:56 PM

“We've been using Goodlord for over three years now. I think in that time we've processed 820 tenancies on the platform,” says Matt Dilkes, Lettings Director at  Christopher Shaw. “I couldn't imagine going back to how we did it before, it's very normal now. There are other signing platforms but they're not under one roof.”

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Topics: South West, Bournemouth

Case Study: Set To Let

Posted by Set To Let on Sep 23, 2020 9:49:45 AM

Set To Let is an independent lettings and property management agency based in Leicester, with a landlord’s insights into the potential issues their clients could face. These include, amongst other things, compliance - something which joining Goodlord in 2019 helped them to deal with.

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Topics: East Midlands, Leicester

Case Study: Redbrik Sheffield

Posted by Redbrik on Sep 15, 2020 4:59:57 PM

Redbrik is a rapidly expanding estate agency based in Sheffield and Chesterfield. Joining Goodlord in 2019 has helped the agency maintain a high level of efficiency while growing, says Jennifer Hitchman, Sheffield Lettings Manager.

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Topics: Sheffield, East Midlands

Case Study: LiFE Residential

Posted by LiFE Residential on Jul 27, 2020 11:03:39 AM

“Goodlord is ingrained in our day-to-day lives. It's streamlined the process and everything has become a lot more efficient. I don't think we could imagine life without it now,” says Jonathan Werth of LiFE Residential.

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Topics: London, Brent

Case Study: Manlets

Posted by Manlets on Jul 20, 2020 4:42:00 PM

“At Manlets, customer service is one of the most important things we strive for. That's how we get business. We're not a major agent - we know where our place is in the market. But we try to stand out by giving that extra bit of service where possible - and Goodlord provides that service,” says Mike Sammon, Director.

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Topics: North West, Manchester

Case Study: Redmayne Arnold & Harris

Posted by RAH on Jul 7, 2020 2:00:12 PM

“Before we had Goodlord, we'd take an application over the phone, write it on a piece of paper that would be filed somewhere, transfer that information onto our system to drive the referencing - Goodlord takes all that away from us,” says Chris Toynbee, Director of the Lettings and Investment Department at Redmayne Arnold & Harris.

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Topics: South East, Cambridge

Case Study: Sure Property Group

Posted by SureLet on Jul 7, 2020 12:34:47 PM

“There’s been many a situation where I’ve been waiting for a viewing that’s running 10 minutes late, and I've used that time to create a new application, check on referencing, send out tenancy agreements through Goodlord - it's been really useful,” says Robert Buckley, Director at Sure Property Group. “Previously, anytime out of the office was dead time and there was very little you could do until you were back in the office to proceed with the lets.”

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Topics: South West, Gloucester

Case Study: Ezytrac Property Group

Posted by Ezytrac Property Group on Jul 7, 2020 11:09:16 AM

“Goodlord is the easiest company I've worked with for a very long time,” says Tim Leffler, Head of Lettings at Ezytrac Property Group.

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Topics: East Midlands, Lincoln

Case Study: Charles David Casson

Posted by Charles David Casson on Jun 19, 2020 3:03:41 PM

Charles David Casson, a sales and letting agent covering the whole of Essex for lettings, specialises in managing Houses in multiple occupation (HMOs). As well as using Goodlord’s Rent Protection and Legal Expenses Insurance, they’ve got their own unique way to guarantee rent for their landlords.

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Topics: South East, Chelmsford



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