"We're always looking for new, innovative ways to stay ahead of the market, looking for new opportunities all the time," says Dawn Clarke, Lettings Director at Nock Deighton. "The main reason for our success is never standing still."
The drive to always stay on the front foot at the Shropshire-based agency is replicated across all levels of the business, through the tools that the agency uses and the way that its staff works. "We've constantly looked at upgrading our systems and processes and learning from mistakes as well - because sometimes you don't know that something is not working until something goes wrong," says Clarke.
When Covid-19 hit, the agency stayed fully committed to finding the best ways to continue in this vein. That's when it turned to Goodlord - and learned that the platform has the additional benefit of integrating with the cloud-based Reapit CRM.
"We started using Goodlord at the beginning of the pandemic, and we found that it actually integrates with Reapit as well," says Clarke. "With the integration, we haven't got to repeat everything - that makes things a lot easier. We've simply got to make sure that the teams within the branches are inputting the information correctly in the first place, in order for it to flow through."
This seamless flow helps the agency move through the tenancy steps quickly. "It's a very good service. A lot of it is automated and it makes things very fast moving and very swift. It sends out the tenancy agreement and all of the documentation that we were doing before - it's all a lot easier."