Spring is upon us and for many that means it’s time for a deep clean. But since cleaning is still the most common factor in tenancy deposit disputes, what constitutes "clean"?
Cleaning remains the leading cause of tenancy deposit disputes. In 2018, cleaning was cited in over half (52.5%) of all disputes across TDS’ Insured and Custodial schemes. It was closely followed by damage, decoration, rent arrears and gardening.
Why is cleaning still the leading cause of tenancy deposit disputes?
Ultimately, it boils down to the fact that describing something or somewhere as "clean" is subjective. What you might view as clean could vary dramatically from what meets clean criteria for a landlord or letting agent.
Simply put, the best way to avoid a deduction over cleaning is to thoroughly clean the property, but there are steps you can take when you move in to the property so that both you and the landlord’s expectations are aligned.
What can you do to limit cleaning charges?
It can be a really exciting time when you get the keys to a new place, and often what you really want to do is unbox the kettle, start planning where you want things to go, and get on with unpacking.
We would encourage you to take an hour or so to read the check-in report/inventory and go around the property checking that the description of the items, condition of the décor, and standard of cleaning described matches what you are seeing.
Usually it will be a true representation of the property, but this is your opportunity to set things straight where an item is either missing from the inventory, is missing from the property, or is not in the same condition or standard of cleanliness as stated.
If you find that, for example, the check-in report says that the oven is cleaned to a professional standard but that the grills have hardened carbon residue and is greasy to the touch, make a note on the inventory and report this to the landlord promptly and in writing.
Often the landlord will ask that you return the inventory within seven days; it is important that you stick to any timescales given.
Will taking photographs help?
While taking photographs is a good idea, it's really difficult to see how clean something is in a photograph. While photos can be great supporting evidence in some cases (for example the inside of an oven), the written description is key.
It's impossible to photograph a smell, or something that's sticky to the touch. Taking a photo of dust on a carpet can be equally tricky. Some clear, concise words describing the item is best.
Which areas should you concentrate on the most?
It can also be a good idea to pay special attention to areas which tend to take the most use, or require the most cleaning, such as the oven, shower/bath, fridge freezer, windows, and flooring.
It's easy to forget how clean a property was at the start of the tenancy, especially if you've lived there for a number of years. This is why you should refer back to the check-in report which was agreed at the start of the tenancy.
How can you use the inventory to help?
The check-in report should give you a good idea of how clean the property was when you moved in and therefore how clean the landlord expects the property to be when you move out:
- If the inventory states that the property was cleaned to a professional standard, then you must clean the property to the same standard as it would be had you hired in a cleaning service.
- If the inventory states that it is clean and tidy, there may be photographs of or additional descriptions next to items such the oven or hallway carpets, which will give you a better idea of how clean it should be when you move out.
As long as you remember the fundamental principles of meeting your obligations in the tenancy agreement check-in and check-out process, you will not normally face unexpected deductions.
Originally published at tenancydepositscheme.com. For more helpful tips and guidance, visit the TDS FAQ page.
