Data can help make estate and letting agents more efficient, demonstrate the concrete value that you bring to your customers, and help you make more informed decisions for your business.
Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.
Zest Sales and Lettings stands out in the Bath region for its customer service, as demonstrated through the various awards that it's won. However, it's recognition from its landlords that leads to recommendations in the long term, to help it continue attracting customers, even during uncertain times.
The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.
A mediation pilot was announced in February 2021 as part of the court process for housing possession cases, and the government has now introduced guidelines for the full Housing Possession Mediation Service. Here are the key details that you and your landlords should know.
Charles David Casson has plenty of experience and expertise in HMO management and Neil Baldock, Director, shares his top tips for agents considering this growth area of the lettings market.
Innovative estate and letting agency, Martyn Gerrard, stepped up its full property management offering to clients two years ago, using rent protection insurance to bolster the value of its proposition to its loyal customers. In doing so, it ensured a continuous flow of income and new business throughout the pandemic.
In 2020, the global office-based workforce changed how it operated, moving to a remote model. At the same time, the impact of climate change has moved to the front of mind for many businesses, in line with the continued importance of meeting customer expectations. So how will this affect the lettings branch of the future? Bidwells moved into a new office at the beginning of the year - and here's what went into its planning.
Thornley Groves reacted quickly to set out a process to navigate any potential rent arrears with tenants during the pandemic. Here are five key steps to take, to reach the best outcome for all parties.
Offering your tenants contents and liability insurance is an easy way to improve your bottom line and provide your tenants with more protection.