28 October 2020

    How to manage the fast-track to digital lettings

    This traditional agency made the decision to jump-start the digitisation of its systems in March - but had to get the business and its customers up to speed more quickly than anticipated when lockdown hit.

    12 October 2020

    Why is open banking important in lettings?

    Open banking has potential applications across many industries - not least in lettings. Here’s how this secure online solution can help estate agents and letting agents.

    7 October 2020

    How to set up your own online video series

    Estate and letting agents can share relevant information and legislation updates with their landlords, while boosting brand awareness and creating recognition for the agency's expertise - all through the power of video, as this agency discovered.

    28 September 2020

    Why it pays to show understanding and adaptability in lettings

    This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

    23 September 2020

    Meet the agent who says being a landlord gives him an edge

    What’s the best way for an agent to understand the concerns of a landlord? This agent has inside knowledge of the obstacles and opportunities that landlords face in the lettings industry, having first built his own property portfolio.

    16 September 2020

    Four tips for a successful agency acquisition

    This South Yorkshire and North Derbyshire-based estate and lettings agency has made three acquisitions in recent times and has picked up some handy tips to share with other agents on how to make your acquisition a success.

    9 September 2020

    Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

    Letting your tenants know what to expect from the pre-tenancy tenancy process will help them move through it faster. Here are three areas you can advise them on plus a downloadable flyer for your tenants, outlining the referencing steps.

    7 September 2020

    Four ways to strike the right balance in an evolving lettings landscape

    Should estate and letting agents have to make a choice between the best ways to meet their customer’s expectations? Or can a balance be found, taking into account the best of both worlds? This agency shares four areas where it’s found the sweet spot.

    26 August 2020

    Agents on the impact of the pandemic on the student lettings market

    The pandemic has wreaked havoc on the student lettings market, disrupting its usually reliable seasonal peaks and troughs for agents throughout the country.

    19 August 2020

    How to make the most of the post-lockdown boom in pet ownership

    Now is the time for your landlords to consider allowing pets and benefit from how much more attractive this makes their property to rent.

    Suzy Lycett

    Suzy Lycett
    Suzy writes content across Goodlord's various communication channels in her role as Content Executive.
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    Recent Posts

    How to manage the fast-track to digital lettings

    Posted by Suzy Lycett on 28 October 2020

    “We're a fairly traditional agency in our approach, and it works. We have real continuity with landlords. They like that we're traditional because they are as well,” says Beverley Myott, one of the directors at County Lettings, a Hertfordshire-based lettings specialist.

    Read More

    Topics: Business

    Why is open banking important in lettings?

    Posted by Suzy Lycett on 12 October 2020

    The growth in open banking opportunities comes at the right time for letting agents. Landlord costs are rising, with increasing legislation to comply with, changing customer expectations and the impact of the pandemic. Small improvements to the lettings process can go a long way and open banking can offer a more seamless and fast service, to help keep landlords and tenants happy.

    Read More

    Topics: Business

    How to set up your own online video series

    Posted by Suzy Lycett on 07 October 2020

    “We've wanted to do it for a long time. Covid-19 was the push that we needed,” says Matt Dilkes, Christopher Shaw Residential, on setting up a series of Youtube videos to share latest news and updates with their clients.

    Read More

    Topics: Business

    Why it pays to show understanding and adaptability in lettings

    Posted by Suzy Lycett on 28 September 2020

    E Property Agent has been actively listening to its tenants’ needs during the pandemic, to understand their situations and find the best solutions to suit all parties involved, which has helped them avoid tenant evictions in most cases.

    Read More

    Topics: Customer experience

    Meet the agent who says being a landlord gives him an edge

    Posted by Suzy Lycett on 23 September 2020

    “Being landlords ourselves gives us an edge over some other agents who don’t have experience with their own property stock,” says Neil Bharakhda, Regional Manager at Leicester-based property management company, Set To Let. “We were landlords before we became letting agents. That helps us understand the service that landlords expect.”

    Read More

    Topics: Customer experience

    Four tips for a successful agency acquisition

    Posted by Suzy Lycett on 16 September 2020

    Estate agent Redbrik has been expanding its operations in recent years through the acquisition of three carefully selected companies.

    Read More

    Topics: Business

    Prepare your tenants for the pre-tenancy process and progress lets faster with free checklist

    Posted by Suzy Lycett on 09 September 2020

    Renting a property is a two-way street. You should be able to answer all your tenant’s questions and prepare them for the tenancy process before you send the offer letter. When you show your expertise and willingness to help, they’ll have more confidence in you, which will help them decide on the property more quickly and cut down on your landlord’s void period.

    Read More

    Topics: Customer experience

    Four ways to strike the right balance in an evolving lettings landscape

    Posted by Suzy Lycett on 07 September 2020

    In an ever-changing lettings industry, customer expectations are growing rapidly - and agents may have to ask themselves how to strike the right balance in what they can offer. Ricky Purdy, Director of Lettings at Dawsons Estate Agents, shares four areas where the right balance could give the best customer experience.

    Read More

    Topics: Business

    Agents on the impact of the pandemic on the student lettings market

    Posted by Suzy Lycett on 26 August 2020

    Demand in the student lettings market reflects the ebb and flow of university semesters but is historically strong, and tends to encourage longer 12-month lets. The pandemic and the subsequent closure of universities disrupted this traditional sequence of events, and continues to cause uncertainty as the new term approaches. “Universities are still being very vague,” says Neil Bharakhda, Regional Manager at Leicester-based property management company, Set To Let. “We get the impression that they’re also sceptical about filling course spaces - potentially they may find not enough students to carry out a course for the entire year.”

    Read More

    Topics: Covid-19

    How to make the most of the post-lockdown boom in pet ownership

    Posted by Suzy Lycett on 19 August 2020

    At the start of 2020, the government announced plans to update model tenancy contracts, to remove restrictions on well-behaved pets. This was intended to make it easier for landlords and letting agents to offer tenants the chance to keep pets. Fast-forward to mid-2020 and we’re still in the middle of a pandemic. Lockdown meant that many people started working from home, with so many people taking the opportunity to get a new pet that the UK is now facing a puppy shortage. It's no wonder, then, that searches for homes allowing pets rose by 109% during lockdown.

    Read More

    Topics: Customer experience

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