How Ferndown Estates "drastically improved" its tenancy timeframes

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May 1 2026 - Renters' Rights Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

Act now!

"The advice I would give to any lettings agent in today's market is to consider the relationship they have, not only with their landlord, but also with their tenant," says Ian Crampton, Sales Director at Ferndown Estates. "I say to my staff all the time: we're not here for a quick sale, we’re here to do the right thing for that client. That's what I'm passionate about.”

To improve the experience for their landlords and tenants, the Birmingham and North Solihull-based lettings agency joined Goodlord in 2017. "Property software is the be-all and end-all when it comes to processing tenancies, something that we were actively trying to improve upon when we came across Goodlord,” says Crampton.

I can't recommend Goodlord enough, it really should be at the core of any lettings business.

Ian Crampton

Ferndown Estates

“This technology has drastically improved our pre- to post-tenancy timeframes. Our staff are less stressed and the way we interact with tenants has greatly enhanced and streamlined our business. It means that we can spend more time on the things that are actually important to us - meeting tenants and landlords, and getting more properties into our business."

Technology for success

Going forwards, Crampton emphasises the importance of agencies investing in technology to help boost their business. “Any forward-thinking agent has got to embrace the property technology that is readily available out there to make their business successful. They've really got to look at all of their systems and find something as good as Goodlord has been for us."