How MRKT Property Experts can "do more with smarter tools" [+ video]

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May 1 2026 - Renters' Rights Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

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“We've been using Goodlord for over three years now. In that time we've processed over 1,000 tenancies on the platform,” says Matt Dilkes, Lettings Director at MRKT Property Experts. “I couldn't imagine going back to how we did it before, it's very normal now. There are other signing platforms but they're not under one roof.”

Joining Goodlord in 2017 was in line with the estate agency’s move to a digital-first approach - which made shifting to a remote working model much easier. “Our phones are all VoIP phones, so they can be plugged in at home. All of our online systems are cloud-based. We didn't really have any pain points in shifting from the office to home other than the physicality.”

With compliance, contracts, and paperwork all in one place, the Goodlord platform has been invaluable to us over the last few years.

Matt Dilkes

MRKT Property Experts

The digital-first approach extends to tenants. “Our tenants don't need to come into the office to do paperwork unnecessarily. It's allowed us to have contact-free payments, referencing, contract signing and so on - on the day of the move, it's in and out.”

Staying compliant

Using Goodlord doesn’t just make remote working easier. Matt says that it makes the move-in process much smoother for all parties involved - and helps keep the agency compliant. “The move-in process is so nice now because, on the day of moving, everything's done,” he says. “They've got all of their certificates for compliance which we can track. The system gives us reminders of when gas safeties are up. At a time when legislation is so strict, Goodlord is a great safety net for that."

It’s also an easy system to pick up and use, in Matt's experience. “It's hard to train people in the current market because everyone's so busy but the Goodlord platform’s easy, it’s not overly complicated."

Since the start of the pandemic, the Goodlord platform has offered an additional benefit. “This year it's become great from a safety perspective. The tenants don't need to come into the office to do paperwork unnecessarily. It's allowed us to have contact-free payments, referencing, contract signing and so on - on the day of the move, it's in and out.”

Agency growth

It also helped the agency grow, without having to take on more people. "We had more staff back then and, as people naturally left to do other things, we didn't replace them because people were able to do more with smarter tools [such as Goodlord]. Whether you drop in another 10 properties, 20, 50 - we can cope with the workload because it's all digitised."