How Normie "revolutionised" its processes

Days

Hours

Minutes

Seconds

May 1 2026 - Renters' Rights Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

Act now!

“Goodlord has totally revolutionised the way we do things. Drawing up the tenant agreement, checking payments that come in, and having tenants referenced - these are all jobs we don't have to worry about anymore,” says Joshua Gertler, Normie.

Normie, a Manchester sales and lettings agency, is tech-savvy, having invested in self-serve technologies that provide their tenants with a round-the-clock service. Joining Goodlord in 2016 was par for the course.

Goodlord helps make sure we're compliant, we don't have to hire more people and we save time.

Joshua Gertler

Normie

Time saved and compliance

“It helps with making sure we're compliant and don't have to hire more people, and we save time,” says Gertler.

They've also discovered that anyone can get to grips with the platform. “We have a range of ages working here, and everyone can use the Goodlord platform because it's such a simple interface and so straightforward.”

New revenue streams

Normie already uses Goodlord to boost their income by offering tenants extra products, such as Tenants Contents and Liability Insurance and broadband, and they are now looking at how to benefit even more in the future.

“Goodlord helps us to find other revenue streams that we had not previously dealt with or explored,” says Gertler. “This year, we want to build on what we have already done.”