A new provider to support a remote process
"The provider that we were working with at the time wasn't as advanced as Goodlord," says Mary. "They didn't do online signing or produce tenancy agreements, for example. They just did referencing."
With lockdown, the agency had to limit its face-to-face contact with customers, and it was at that point that it started to look for a solution that "encompassed more than the standard tenancy procedure," says Mary. Goodlord was the answer.
Result: More efficiencies and flexibility
The first business change that the agency saw with Goodlord was more time for the team to get their work done, despite being a team of only three full-time staff members. "The Goodlord platform has really helped to take the pressure off us in the office," says Mary.
"We have quite a quick turnover between a tenancy ending and a new one starting. We therefore needed a technology that can keep pace with us - and help us do more, even as a small team."
In a fast-paced environment, human error can creep into processes, and that's where Goodlord's technology can also support.
"It's given us the reassurance that tenancy agreements are up to date with current legislation - yet we still have flexibility and the ability to add clauses where necessary," says Mary. "They're all saved on the system too, so we know that there won't be anything wrong when we send them out."
