Rent Protection Insurance
The agency also offers its landlords a Rent Protection Service, having switched to Goodlord's policy when other suppliers struggled to provide continuous cover during the pandemic. "We've used other providers in the past, but they changed the goalposts when the pandemic hit - it just went pear shaped, which is when we switched to Goodlord's policy," says Ryan.
"It was easy to switch because we already understand the policies, the excesses and so on. We just asked key questions of Goodlord to make sure it really offers no excess, to make sure the policy would pay out - it all sounded brilliant and we were happy to sign up."
The claims process
The agency had always helped their landlords through the time consuming claims process, but Goodlord's policy includes a fast, online claims process, which automates many of the steps for the agent. "When we did have a claim before, we spent hours trying to sort it out for the landlord, and often for free. Now, we know that Goodlord can easily help us through, should we need to claim.
"It's been a success to switch to Goodlord. The other providers we used offered referencing too, for example, but the protection they offered had two months' excess. I can re-let the property in two months. If I can't claim it, I might as well not bother with it. So it really made other people's rent protection policies worthless."
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