Energy crisis: 5 financial support schemes to help tenants pay their energy bills

29 September 2021

While the energy crisis is ongoing, your agency's tenants may be searching for ways to help pay their power bills over winter as energy costs rise. Here are five sources of financial support available to help them pay their bills in your landlord's property.

As we head into the winter period, energy prices are projected to continue rising, with suppliers collapsing due to high fuel prices during the energy crisis. You can share with your tenants a free FAQ sheet to reassure them about what this may mean for their energy supply, and encourage them to directly contact their supplier with any questions or concerns. You can also make them aware of these five sources of finance if they struggle to pay their bills in the coming months.

Warm Home Discount Scheme

Opening on 18 October 2021, eligible tenants may be eligible to get up to £140 off their electricity bill during the 2021-2022 winter season under the new Warm Home Discount Scheme. This would not be a direct payment to your tenants, but rather a one-off discount on their bill between October and March.

For your tenants to be eligible, they will need to qualify in one of two ways. The first way is with the "Guarantee Credit element of Pension Credit". Eligible tenants should receive a letter explaining how to get the discount.

If your tenants are on a low income, they'll need to meet their energy supplier's criteria instead. Even tenants with a pre-pay or pay-as-you-go meter for their supply could benefit, they would simply receive a voucher if they were eligible. Each tenant should check if their energy supplier is part of the scheme and then check how to apply directly with their supplier.

Download a free FAQ template to answer your tenants' questions on the energy  crisis

Cold Weather Payment

Your tenants could benefit from a Cold Weather Payment of £25 per day over a 7 day period, if the average temperature where they live is recorded as zero degrees celsius or below over those days, between 1 November and 31 March.

Your tenants may be eligible for these payments if they receive:

  • Pension Credit
  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Universal Credit
  • Support for Mortgage Interest

Eligible tenants won't need to apply, but will automatically receive these payments.

Winter Fuel Payment

For any of your elderly tenants born on or before 26 September 1955, they could receive a of £100 to £300 by 14 January 2022 to help pay their heating bills with a tax-free Winter Fuel Payment. If they fit this age bracket, and also get the State Pension or another social security benefit that isn't Housing Benefit, Council Tax Reduction, Child Benefit or Universal Credit, this payment will be made automatically.

If they don't get either of those benefits but still meet the age criteria, they will need to make a claim by 31 March 2022 for winter 2021-2022. Once they've received their first payment, they will not need to reapply the following year, unless they defer their pension or move to Switzerland or an EEA country.

Grants from energy trusts

If your tenants find themselves in debt for their energy bills, they may also be able to find financial support from charitable trusts, to help them pay it off. While your tenants should check if there's a relevant trust through their current supplier, British Gas Energy Trust offers grants even to those who aren't British Gas customers.

Most trusts would need your tenants to share detailed information about their financial situation, and demonstrate that they have received debt advice before they apply.

Household Support Fund

The government has also announced £500m in support to be made available to help vulnerable households across the UK with essential costs, as other means of financial support such as furlough ease. The funds will be shared with local councils in October 2021, which will have the responsibility of using this to share "small grants to meet daily needs such as food, clothing, and utilities". As Chancellor of the Exchequer, Rishi Sunak said: "Everyone should be able to afford the essentials, and we are committed to ensuring that is the case."

The grants will be available over the winter and anyone wishing to claim the support should contact their local council to understand how they can access it.

This article is intended as a guide only. It is not exhaustive and does not constitute legal advice. For more information, please refer to

Want the latest lettings new delivered straight to your inbox every week? Sign up to our mailing list and stay up to date.

See how you could slash your admin time with Goodlord

Create a tenancy agreement in 90 seconds
New call-to-action