Thanks for your interest in Goodlord. We don't provide services directly to landlords but we work directly with letting agents up and down the country who utilise our additional products, such as insurance, to create the best renting experience in the world. If you'd like us to put you in touch with a Goodlord agent in your area, please use this form to help us pair you up with an agent that meets your needs.
If you need some help with Goodlord, please visit our Tenant Help Centre in the first instance. If you are unable to find the answer you need, then our Support Team will be on hand to help you.
Many businesses, including letting agencies, are choosing to furlough their staff and take advantage of the government support available during the pandemic. Here's a quick guide to the furloughing process.
The word “furlough” has become commonplace in the past few weeks, but, despite the number of businesses choosing to take up this support from the government, many remain confused about how the furlough process actually works. We’ve put together a guide to what it means in practice - from how it affects your agency’s staff to your processes.
What is furlough?
Furloughing measures allow employers to keep staff on their payroll, even though they aren’t working. In the current circumstances, the government has announced that they’ll provide financial support to employers who choose to furlough their staff through the Coronavirus Job Retention Scheme - to save jobs that would otherwise be made redundant during the pandemic. This means employers can be reimbursed for up to 80% of their furloughed employee’s salary, depending on the dates they were furloughed, including national insurance and pension contributions.
Productivity on furlough
Employees won’t be able to work if furloughed, but they can continue to engage in training - as long as this doesn’t generate revenue for or on behalf of the company, or provide them with a service. Furloughed staff could focus on personal development initiatives, such as training or volunteering, and undertake any company relevant courses. They’ll stay productive and will be ready to jump straight back in when they’re recalled.
They can also continue to keep in touch and check in with colleagues, as with an employee on long-term sick or maternity leave. This is especially important to maintain during the current emergency measures, to keep up work relationships and make it easier to transition back into normal work life when it resumes.
Furlough and cash flow
Employers will be able to access the Job Retention Scheme until the end of 31 September 2021, can claim through the portal on gov.uk. Employers will therefore need to pay salaries as normal for potentially a three to four month period before receiving reimbursement - this should be factored into any cash flow planning when taking advantage of the scheme. Businesses will need to begin contributing to their employees' wages from July. Employees will continue to receive 80% of their wages until the scheme ends, but businesses will be asked to contribute 10% in July and 20% in August and September, as the scheme is phased out.
Furlough and referencing
Tenant or guarantor reference results are based on an assumption around the financial suitability of an applicant to pay their rent. The financial support around furloughed staff, as well as the uncertainty of the current situation, may have a short term impact on how references are verified.
It isn’t mandatory for employers to furlough their staff. Even if an employee is on furlough, their employer may not want to top up their salary to the full amount, so the applicant’s reference will be based on the newly calculated salary at 80% unless otherwise specified.
The company may also not be able to confirm whether the member of staff will return to full time work at the end of the furlough period. This could lead to a change in the applicant’s circumstances - a level of risk which any referencing results will, therefore, have to take into account.
See how you could slash your admin time with Goodlord
Oh Goodlord Limited is an Appointed Representative of Goodlord Protect Limited for general insurance products and credit broking. Goodlord Protect Limited is directly authorised by the Financial Conduct Authority, registration number 836727. You can check this information on the Financial Services Register by visiting www.fca.org.uk/register or by telephoning 0800 111 6768 (Freephone) or 0300 500 8082 from the UK. The FCA is the independent watchdog that regulates financial services.