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May 25, 2021
Customer experience
Business
Technology
Viewings
RentTech
Technology in lettings is the only way to go, says this agency

Technology in lettings is becoming more of a necessity, but how can you pinpoint where to focus your efforts so you can offer your landlords and tenants a personalised customer service? Estate and letting agency Bonners & Babingtons has some tips.

Mediation will be crucial to keep tenants in their homes
May 24, 2021
Business
Rents
Deposits
Furlough
Mediation
Sean Hooker: How mediation can help resolve a pending eviction crisis

Increasing rent arrears and a long backlog at the courts means mediation will become an increasingly important tool for letting agents, landlords, and tenants alike, says Sean Hooker, Head of Redress at the Property Redress Scheme.

May 21, 2021
Business
Cybersecurity
Open banking
How to stay safe with cyber security in lettings [+ open banking fact sheet]

Cyber crime is reportedly on the rise and letting agents need to be aware of what measures they can take to keep any personal or sensitive data that they hold as safe as possible. Extra processes and online solutions, such as open banking, can help to add an extra layer of security.

May 19, 2021
Business
Recruitment & retention
Time saving
5 steps to unlocking your agency's agile potential

Is your agency ready to use agility to reach its potential? Here's an extract from our latest e-book, How to maximise your agency's potential, with the five trademarks that agile businesses display, as outlined by McKinsey.

May 18, 2021
Business
Revenue
Management fees
Letting agents
6 ways to increase your lettings agency's profits

Letting agents wanting to grow their businesses profits could benefit from these six tips from Agent Rainmaker’s Sally Lawson, CEO and Founder, and Kate Gregory, Chief Customer Officer.

May 17, 2021
Business
Build-to-rent
What’s going on with the build-to-rent sector?

The build-to-rent sector is growing in popularity, both for investors and tenants. Here's Paul Starkey, Chief Commercial Officer at Reapit, to set the scene and explain how the sector has evolved in recent times.

May 11, 2021
Customer experience
Marketing
Business
Recruitment & retention
How to make your letting agency's values a Unique Selling Point (USP)

Handling different audiences across different branches is a challenge that many letting and estate agencies face. While your agency should tailor its approach to deliver the right service, aligned staff values will keep all branches heading in the right direction and could become a Unique Selling Point (USP), says estate agency James Laurence.

Apr 28, 2021
Business
Growth
Time saving
Viewings
How one agency turned efficiencies into landlord instructions

The pandemic was a chance for Wilkinson Estates to look at how to improve efficiencies in all areas, to be able to spend more time on ensuring the best service for its customers - and earn more instructions.

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