Online reviews are as important as word as mouth for modern letting agencies
Generating positive online reviews and solid ratings is essential for agencies who want to acquire new business in the digital age.
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May 1 2026 - Renters' Right Act Commencement Day
You have 0 days to:
Serve any final Section 21 notices
Stop accepting above-asking rent offers
Prepare for the rental bidding ban
Remove “No DSS” from adverts
Remove “No Children” from listings
Show one clear rent price
Stop using fixed-term agreements
Switch to periodic tenancy templates
Check which tenancies go periodic
Stop taking rent before signing
Take no more than one month’s rent
Move all evictions to Section 8
Train staff on new notice rules
Create Section 13 process flow
Add two months to rent reviews
File court claims for Section 21s
Update landlord move-in grounds
Update landlord selling grounds
Send the RRA Information Sheet
Create written terms where missing
Update How to Rent processes
Review tenant screening questions
Update pet request processes
Stop backdating rent increases
Discuss rent protection backbooks
Act now before it is too late...
Generating positive online reviews and solid ratings is essential for agencies who want to acquire new business in the digital age.
There’s a potential upside to the Tenant Fee Ban, according to two agencies who’ve decided to get a jump on the ban and stop charging fees early: a bigger, better pool of tenants to choose from, resulting in happier existing landlords - and attracting new ones.
The property industry is going in two different directions, so agencies need to choose which path they’re going to take - and fast - said the founder of a Nottingham-based estate and letting agency.