The Agent Blog - Goodlord | Andrea Warmington (10)

May 13, 2019

Compliance

Landlords

Tenants

Management fees

Legislation

10 things agents should know about disclosing referral fees and commissions

Estate and letting agents must comply with consumer protection law when dealing with landlords and tenants, which includes disclosing all the fees they charge landlords, all the costs associated with letting a property for tenants, as well as any commissions from referrals.

Apr 26, 2019

Business

Landlords

Growth

Revenue

Management fees

Why 99% of landlords opted in when this agency increased their management fees

How did one lettings and property management agency in the North increase their management fees with almost no objections from their landlords? By offering them even more value for money.

Apr 23, 2019

Compliance

Business

Revenue

Legislation

Full implications of the Tenant Fee Ban still unknown, making adaptability crucial

“You need to be able to adapt very quickly to changing market conditions,” says one lettings director, whose agency is exploring new avenues to help them overcome the Tenant Fee Ban.

Apr 15, 2019

Customer experience

Suppliers

Tenants

Technology

An AI-powered virtual assistant could help agencies qualify potential tenants faster

Tenants are making more enquiries online, outside of standard office hours, and agencies need to be able to respond and qualify them faster, says the founder of a virtual assistant for agents.

Apr 11, 2019

Customer experience

Tenants

Build-to-rent

Long-term leases only the residents can break "a step forward" for renters

“We will never break the contract - we’ll let them stay as long as they want,” says the founder and managing director of a residential property management company.

Apr 10, 2019

Compliance

Legislation

Knowledge will be key to surviving Tenant Fee Ban, says ARLA Regional Representative

Letting agents need to ensure they have a thorough knowledge of legislation in order to provide landlords and tenants with correct and comprehensive advice.

Apr 1, 2019

Compliance

EPC ratings

Energy efficiency standards

Client Money Protection

CMP and EPCs: Your guide to two major legislation changes for lettings agents

Client Money Protection (CMP) is now mandatory, and there have also been changes to the energy efficiency regulations, which could impact your landlords.

Mar 18, 2019

Marketing

Business

Technology

4 things online agencies do very well that the High Street could do, too

Progressive High Street agencies are beginning to adopt some of the approaches taken by online agencies - from 24/7 availability to savvy marketing - to get an edge on their virtual competition.

Feb 20, 2019

Customer experience

Technology

Want to reduce your admin time? make it easier for your tenants to self-serve

"It’s very much an ‘I want it now’ environment and agents have to keep up with that," says the director of a housing association in London that's implementing self-serve services for its tenants.