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23 June 2021

Goodlord's Customer Success Week 2021: Lessons learned and actions taken

Goodlord's Customer Success team took part in Customer Success Week 2021, attending industry conferences to collate ideas for a "Dragon's Den" style pitching competition. Four teams presented their ideas to improve the team's processes. Emily Popple, Head of Customer Adoption, explains the exercise and reveals the winning proposals.

Emily Popple

Emily Popple

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Goodlord's Customer Success Week 2021: Lessons learned and actions taken

Posted by Emily Popple on Jun 23, 2021 1:22:18 PM

Earlier this year, our colleagues in the Product and Engineering team took part in Tech Week, where they set aside the product backlog and looked at tech projects they were passionate about for five days. They ended up with five completed projects and a very energised Tech team - so over in Customer Success we wondered… could we do that too?

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