How Settio built a scalable, compliant lettings business with Goodlord

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May 1 2026 - Renters' Rights Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

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“Goodlord’s been an integral part of what we’ve delivered over the last 6 or 7 years. It’s allowed us to grow quickly, stay compliant, and deliver a consistent experience at scale,” says Samuel Fitz-Hugh, Co-Founder of Settio.

Powering fast, strategic growth

Settio has grown by between 30% and 70% year-over-year since its launch. With Goodlord powering the tenancy journey, from offer to move-in, the team can focus on strategy, customer experience, and scale, not manual admin.

“Our tenancy process is built with Goodlord in mind. It gives every tenant and landlord a consistent journey and lets us focus on growing the business.”

I can't really imagine the business without Goodlord.

Samuel Fitz-Hugh

Settio

Staying ahead of industry change

Goodlord is proactively preparing Settio for the Renters’ Rights Act and the shift from Assured Shorthold Tenancies (ASTs) to Assured Periodic Tenancies (APTs). Goodlord also helps manage changes to prescribed documents, like the How to Rent guide.

“Being able to rely on expertly written tenancy agreements, contracts between our clients and their tenants, and compliance documents being sent to tenants correctly… is a huge peace of mind.”

In the event of a tribunal following a rent increase under Section 13, the platform provides supporting documentation and rental data to help agents justify the increase.

Reducing risk and admin overhead

Goodlord helps Settio reduce legal risk and avoid manual errors. Key documents, including tenancy agreements, the How to Rent guide, and any uploaded EPCs or EICRs, are automatically delivered to tenants.

“Goodlord removes the admin burden and protects us from the risks that come with human error. We know our documents are compliant and correctly served.”

Enabling fast tenancy turnaround

With just two administrators, Settio can handle up to 200 tenancies a month, Samuel explains that, “Delivering that volume wouldn’t be possible without the Goodlord platform.”