Managing over 1,200 properties across Wiltshire, Gloucestershire and Oxfordshire, McFarlane Sales & Lettings wanted a way to reduce manual work and stay compliant while scaling. With Goodlord, they’ve streamlined their entire tenancy flow, built a stronger proposition for landlords, and freed up time to focus on growth.

From manual to streamlined

Before Goodlord, the team handled referencing, contracts, and paperwork in-house. Everything was manual. Today, with Goodlord integrated into Street.co.uk, the entire process runs through a single system.

The speed difference is clear.

“Using PRO Referencing means we get results back in minutes. We can move people in within five days from viewing.”

And the savings stack up.

“With the Street integration, we save 10-15 minutes straight away. Overall, we save a good hour or two on every tenancy - from chasing, phone calls, paperwork. Across a month, that’s 40-60 hours.”

“Beforehand, we were probably using four or five different suppliers for different things. Now it’s nice to have it all in the same system instead of outsourcing to multiple providers.”

A stronger proposition for landlords

Rent Protection now sits at the heart of McFarlane’s service. The team introduced a rent protection service to landlords on an opt-out basis, helping ensure protection is in place as eviction processes become longer, with the service backed by a comprehensive policy from Goodlord.

“It protects landlords and ensures we continue to get our management fee, especially as evictions become longer under the Renters’ Rights Act.”

Goodlord’s enhanced policy gives landlords added peace of mind.

“The first month’s rent cover is key. Before, we were expected to hand keys over without the first month’s rent being paid - frightening for landlords.”

One recent claim clearly shows its value.

“A tenant didn’t pay for 14 months. The landlord received rent throughout, plus court and solicitor fees were covered. Even while the property was being gutted and redecorated, the rent was still paid.”

Staying ahead of compliance

With Goodlord, compliance checks are handled in one place - from AML and ID verification to PEPs and sanctions.

Tom and his team also feel prepared for the shift brought by the Renters’ Rights Act.

“Goodlord keeps us updated. We know everything will be in place to stay compliant when the laws change.”

Automated rent reviews and Section 13 notices are helping the team prepare for the move away from traditional renewals.

For McFarlane Sales & Lettings, the biggest impact Goodlord has had is time, confidence, and consistency.

“Goodlord has been a massive time saver. It’s helped us focus on clients and deliver the service they deserve. It just makes the whole process simpler.”