Goodlord case studies

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Case study: E Property Agent

CATEGORIES: Nationwide

“I remember the days where I used to have to write a tenancy agreement, input the information, get it printed off, get people to sign it, sign it back, photocopy them and so on. Goodlord has streamlined everything,” says Robert Neill, Head of E Property Agent, a national property company, that specialises in the management of buy to let portfolios.

E Property Agent joined Goodlord back in 2017 and, since the pandemic, it's adapted and refocused its attention on tenancy renewals - where Goodlord’s extra products have proved useful.

“We're now offering Deposit Replacement Insurance on renewals,” says Robert. “We have a huge number of renewals and give tenants the option to have their traditional deposit refunded and the Deposit Replacement service put in place instead. We can take the cost of this service from the traditional deposit and either send the rest back to them or retain it and put it towards their rent. On top of that, our tenants can also opt to switch their utilities with Goodlord Switch at renewal and change onto a green and affordable energy tariff."

With these options, their tenants not only save money, but they’ve also found that it’s beneficial for their clients. “It provides protection for our landlords, as they can claim up to 2 months rent to cover damages or rent arrears, which they’d receive much faster than the traditional schemes capped at 5 weeks rent,” says Robert. This means staff spend less time negotiating deposit claims and processing claims for E Property Agent.

These many hats that Goodlord wears is a key point of differentiation for E Property Agent - but only because of the careful planning that went into evolving the platform beyond its original core functions.

“Goodlord focused on the platform side of getting someone referenced and moved in and then they looked at Rent Protection and Legal Expenses Insurance, Deposit Replacement Insurance, and Tenants Contents and Liability Insurance,” says Robert.

"Services are constantly being added to improve the Goodlord platform at the right pace - and the bonus is that these extras generate revenue for the company!"


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Services are constantly being added to improve the Goodlord platform - and these extras help generate revenue

Robert Neill
E Property Agent



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