Coronavirus (Covid-19) information for letting agents

    Helping the lettings industry stay compliant with changing legislation and advice during the continually-evolving Covid-19 pandemic.

    24 April 2020

    Q&A: Paul Shamplina on the impact of the coronavirus pandemic on landlords

    Landlord Action's Paul Shamplina answers your questions on how to manage relationships with landlords and tenants during the coronavirus pandemic and changes to legislation around evictions.

    22 April 2020

    Managing missed rent and payment plans with free templates

    The coronavirus pandemic could affect the ability of some tenants to pay their rent during this time. We’ve put together a guide to help you manage this scenario, from assessing your tenants' financial situation to arranging a payment plan, including templates for you to use in your communications.

    14 April 2020

    Furlough: Everything your agency needs to know

    Many businesses, including letting agencies, are choosing to furlough their staff and take advantage of the government support available during the coronavirus (COVID-19) pandemic. Here's a quick guide to the furloughing process. 

    6 April 2020

    Your guide to EPC assessments during Covid-19

    It remains a legal requirement to obtain an Energy Performance Certificate before selling or letting a property during the coronavirus (COVID-19) pandemic, the government has confirmed.

    31 March 2020

    Right to rent: Temporary changes to process during Covid-19

    Right to checks can be carried out over video calls and tenants can supply scanned copies or photos of documents, after the government introduced temporary changes to the process as a result of the coronavirus pandemic.

    30 March 2020

    Your guide to managing house moves and repairs during Covid-19

    The government is advising renters to delay moving into a new home for as long as possible and landlords to only carry out urgent repairs while emergency measures are in place to fight coronavirus.

    23 March 2020

    How one agency has changed its procedures to adapt to the coronavirus pandemic

    “We're looking at every angle and we're learning a lot of it on the job, because none of us has been in this situation before," says the director of a London agency that's adapting quickly to a new way of working.

    19 March 2020

    Your guide to protection against eviction for tenants during Covid-19

    The government will put in place a package of measures to protect both landlords and tenants during the coronavirus (COVID-19) pandemic.

    16 March 2020

    Your guide to government support for businesses impacted by Covid-19

    Agency businesses that have been affected by coronavirus (COVID-19) could be eligible for government support, including statutory sick pay relief and interest-free loans.

    12 March 2020

    Preparing your letting agency for the impact of Covid-19

    It’s important that letting agents stay up to date with the latest guidance on the coronavirus (CVID-19) and put the appropriate plans in place to ensure their agencies can continue to operate with minimal impact on their businesses.

    Q&A: Paul Shamplina on the impact of the coronavirus pandemic on landlords

    Posted by The Goodlord team on 24 April 2020

    This article was published on 24 April 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    Paul Shamplina joined a webinar with Goodlord to answer your questions on what letting agents can do to help manage relationships with landlords and tenants during the coronavirus pandemic and the changes to legislation around evictions. You can watch the whole webinar here.

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    Topics: Covid-19

    Managing missed rent and payment plans with free templates

    Posted by The Goodlord team on 22 April 2020

    This article was updated on 9 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    The coronavirus pandemic has put unprecedented levels of financial pressure on a huge proportion of people around the country. Letting agents, landlords, and tenants alike are concerned that this could affect the ability of some tenants to pay their rent during this time. We’ve outlined some of the steps you can take to manage this scenario, which includes downloadable and editable templates that you can use in your communications with your tenants and landlords.

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    Topics: Covid-19

    Furlough: Everything your agency needs to know

    Posted by The Goodlord team on 14 April 2020

    This article was updated on 1 June 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    The word “furlough” has become commonplace in the past few weeks, but, despite the number of businesses choosing to take up this support from the government, many remain confused about how the furlough process actually works. We’ve put together a guide to what it means in practice - from how it affects your agency’s staff to your processes.

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    Topics: Covid-19

    Your guide to EPC assessments during Covid-19

    Posted by The Goodlord team on 06 April 2020

    This article was published on 6 April 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    It remains a legal requirement to obtain an Energy Performance Certificate before selling or letting a property during the coronavirus (COVID-19) pandemic, the government has confirmed.

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    Topics: Covid-19

    Right to rent: Temporary changes to process during Covid-19

    Posted by The Goodlord team on 31 March 2020

    This article was published on 31 March 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    The government has temporarily adjusted the process for carrying out right to rent checks due to the coronavirus (COVID-19) pandemic, allowing checks to be carried out over video calls and tenants to supply scanned copies or photos of documents rather than providing originals. The temporary measures came into effect on 30 March 2020 and were outlined in the government’s guidance Coronavirus (COVID-19): landlord right to rent checks.

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    Topics: Covid-19

    Your guide to managing house moves and repairs during Covid-19

    Posted by The Goodlord team on 30 March 2020

    This article was updated on 30 March 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    The government has issued guidance for letting agents, landlords, and tenants on managing house moves and repairs during the coronavirus (COVID-19) pandemic.

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    Topics: Covid-19

    How one agency has changed its procedures to adapt to the coronavirus pandemic

    Posted by Andrea Warmington on 23 March 2020

    This article was originally published on 23 March 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    “We are going to be positive. We're all going to survive this and come out the other end,” says Tony Ourris of ​Anthony Webb​ in London on the impact of the coronavirus (COVID-19) pandemic. The sales and lettings agency has been adapting its processes, day by day, to ensure it keeps running.

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    Topics: Covid-19

    Your guide to protection against eviction for tenants during Covid-19

    Posted by Suzy Lycett on 19 March 2020

    ⚠️ This article was originally published on 19 March 2020. An updated post on the current situation with regard to government guidance on this topic can be found here.

    The government has now published emergency coronavirus legislation which sets out the rights of tenants for eviction proceedings during the coronavirus (COVID-19) pandemic.

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    Topics: Covid-19

    Your guide to government support for businesses impacted by Covid-19

    Posted by The Goodlord team on 16 March 2020

    This article was originally published on 16 March 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    The government has announced several measures to support businesses impacted by coronavirus (COVID-19) in the latest Budget. These include a statutory sick pay relief package for SMEs, small business grant funding for businesses who receive Small Business Rates Relief (SBRR), a Coronavirus Business Interruption Loan Scheme, and the HMRC Time To Pay Scheme. New legal powers will be brought forward in the coronavirus bill, enabling the government to offer "whatever further financial support we think necessary to businesses".

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    Topics: Covid-19

    Preparing your letting agency for the impact of Covid-19

    Posted by The Goodlord team on 12 March 2020

    This article was updated on 25 March 2020. Although we endeavour to keep our coronavirus (COVID-19) content as up to date as possible, the situation is rapidly changing, so please ensure you refer to gov.uk for the latest advice and information.

    Non-essential businesses and premises are now closed to prevent the spread of coronavirus (COVID-19), so it's crucial that letting agencies have the right systems and processes in place to maintain business continuity with a remote workforce. The lettings industry has proven been very resilient in previous periods of financial crisis, so it’s important that agents take steps to preserve their existing portfolio and, perhaps, even take some time to think strategically about their agency’s future when the pandemic subsides.

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    Topics: Covid-19

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