The Agent Blog - Goodlord | Letting agents (7)

Nov 25, 2020

Business

Letting agents

How letting agents can educate and inform to earn their landlords’ trust

Agents who clearly communicate their expertise to landlords and help keep them up to date on what they need to know will find managing relationships between parties, and therefore retaining customers, much easier, as estate and lettings agency Wills & Smerdon has learned.

Oct 7, 2020

Marketing

Business

Letting agents

How to set up your own online video series

Estate and letting agents can share relevant information and legislation updates with their landlords, while boosting brand awareness and creating recognition for the agency's expertise - all through the power of video, as this agency discovered.

Sep 28, 2020

Customer experience

Covid-19

Tenants

Letting agents

Why it pays to show understanding and adaptability in lettings

This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

Jun 22, 2020

Customer experience

Landlords

Letting agents

Meet your landlords’ expectations by asking what they expect, says this agency

The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

May 3, 2020

Customer experience

Landlords

Tenants

Letting agents

Understanding and flexibility are key to navigating a crisis for this agency

Understanding of how the coronavirus (COVID-19) pandemic is affecting tenants and landlords is key to navigating these uncertain times, says the director of this agency.

Apr 27, 2020

Marketing

Business

Letting agents

Get your messaging right and become a "trusted advisor", say leading agency trainers

These agency trainers recommend taking the time to set up a full marketing plan to help with messaging and content during the pandemic - and beyond.

London homes in spring by Arianna Soldano

Apr 20, 2020

Customer experience

Marketing

Covid-19

Letting agents

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.

Jan 29, 2020

Customer experience

Landlords

Tenants

Technology

Letting agents

Win new landlords by providing your tenants with a 24/7 service

A Manchester agency is providing its tenants with round-the-clock service and winning new landlords because of it.

Oct 7, 2019

Business

Peter Knight

Letting agents

The three things your agency should be doing if you want to be the best in the country

Letting agencies who want to be the best need to have the systems in place to excel at the basics, says Property Academy and EA Masters founder Peter Knight.