The Agent Blog - Goodlord | Letting agents (7)

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May 1 2026 - Renters' Right Act Commencement Day

You have 0 days to:

Serve any final Section 21 notices

Stop accepting above-asking rent offers

Prepare for the rental bidding ban

Remove “No DSS” from adverts

Remove “No Children” from listings

Show one clear rent price

Stop using fixed-term agreements

Switch to periodic tenancy templates

Check which tenancies go periodic

Stop taking rent before signing

Take no more than one month’s rent

Move all evictions to Section 8

Train staff on new notice rules

Create Section 13 process flow

Add two months to rent reviews

File court claims for Section 21s

Update landlord move-in grounds

Update landlord selling grounds

Send the RRA Information Sheet

Create written terms where missing

Update How to Rent processes

Review tenant screening questions

Update pet request processes

Stop backdating rent increases

Discuss rent protection backbooks

Act now before it is too late...

Act now!

Sep 28, 2020

Customer experience

Covid-19

Tenants

Letting agents

Why it pays to show understanding and adaptability in lettings

This agency took an understanding and flexible approach to tenants struggling to pay rent during the pandemic - and has since been rewarded with a nil eviction rate and strong demand.

Jun 22, 2020

Customer experience

Landlords

Letting agents

Meet your landlords’ expectations by asking what they expect, says this agency

The best way to understand your landlords is to ask them what they expect from you, so you can better adapt your services to meet their needs, says Michael Poole Estate Agents.

May 3, 2020

Customer experience

Landlords

Tenants

Letting agents

Understanding and flexibility are key to navigating a crisis for this agency

Understanding of how the coronavirus (COVID-19) pandemic is affecting tenants and landlords is key to navigating these uncertain times, says the director of this agency.

Apr 27, 2020

Marketing

Business

Letting agents

Get your messaging right and become a "trusted advisor", say leading agency trainers

These agency trainers recommend taking the time to set up a full marketing plan to help with messaging and content during the pandemic - and beyond.

London homes in spring by Arianna Soldano

Apr 20, 2020

Customer experience

Marketing

Covid-19

Letting agents

“People will remember the way you made them feel,” thinks Christopher Watkin

Invest time now in creating useful resources that will help your community navigate the coronavirus pandemic and you'll develop long-lasting relationships.

Jan 29, 2020

Customer experience

Landlords

Tenants

Technology

Letting agents

Win new landlords by providing your tenants with a 24/7 service

A Manchester agency is providing its tenants with round-the-clock service and winning new landlords because of it.

Oct 7, 2019

Business

Peter Knight

Letting agents

The three things your agency should be doing if you want to be the best in the country

Letting agencies who want to be the best need to have the systems in place to excel at the basics, says Property Academy and EA Masters founder Peter Knight.

Oct 1, 2019

Marketing

Business

Letting agents

How videos helped one agency reach 10,000 potential customers

Sharing a short video every day on social media helped one agent reach thousands of potential tenants and landlords.

Sep 24, 2019

Customer experience

Landlords

Referrals

Letting agents

Why “aspirational landlords” are looking for more value from letting agents

People still want to be landlords, says the director of an Essex lettings agency, and he thinks they will be looking for more value from their managing agents.

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